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Support Auto Reply only to support contacts, not Account owner?


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Is there a way to have support auto-replies (and replies from our support department) only go to the user who generated the ticket, and NOT include the account owner?


I've recently had a complaint from one of our customers IT staff that they sent in an email and didn't want his boss to be bothered by email auto-replies and our responses.


Can this be changed so the owner only receives certain emails?

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