Could not delete file: Filename invalid. Trying to Prune Old Attachments (cleanup operations)

[Damo]

Regardless of the date chosen I get the message:

 

Could not delete file: Filename invalid.

 

when attempting to clean up old attachments to the helpdesk.

 

Any help would be appreciated

[HostXNow]

Am getting the same error...

[WHMCS John]

Hi,

This suggests that either the path to your attachments directory in the configuration.php file is invalid (you'd also get an error when attaching new files if that's the case).

 

Or it could be that file being deleted has already been removed from the /attachments directory outside of WHMCS and now it can't find it to delete as part of the cleanup operation.

[AlpineWeb]

We are experiencing the same problem.

 

The path to the attachments directory is correct, permissions and ownership are correct and there are no problems receiving tickets with attachments.

 

The explanation that there may be "an attachment that has already been removed" is noted.

 

Don't leave us hanging here. Please follow through with a solution.

 

 

Thank you,

Uwe Schneider

[HostXNow]

Hi,

This suggests that either the path to your attachments directory in the configuration.php file is invalid (you'd also get an error when attaching new files if that's the case).

 

Or it could be that file being deleted has already been removed from the /attachments directory outside of WHMCS and now it can't find it to delete as part of the cleanup operation.

 

Attachments are being added fine so guess it is not an issue with path but rather whmcs not finding them and not completing clean operation.

 

How to correct this?

[HostXNow]

This is a bug as I deleted all attachments from attachments folder using FTP and went back to Cleanup Operations page which reported

 

Prune Old Attachments

Number of Saved Attachments: 0

Filesize of Saved Attachments: 0 MB

 

I added attachment to a support ticket which was uploaded fine as going back to the ticket showed the thumbnail of the image, I could see the file exists via SSH and see WHMCS now shows the newly uploaded image

 

Prune Old Attachments

Number of Saved Attachments: 1

Filesize of Saved Attachments: 0.19 MB

 

So I set the date to 11/02/2015 (tomorrow) so it deletes all attachments before 11/02/2015 (today)

 

but WHMCS again reported "Could not delete file: Filename invalid".

 

So attachments add fine but cleanup operations is not deleting anything even though the permissions are correct?

[ethix]

Just came across this thread via Google as I have the same issue.

[Patty]

Same thing here, even on v7.2.3

[WHMCS ChrisD]

1 hour ago, Patty said:

Same thing here, even on v7.2.3

Hey @Patty

Do you have the same issue attaching files?

[Patty]

Hi Chris.

No problem attaching, just pruning attachment files from system clean up.

[WHMCS ChrisD]

9 hours ago, Patty said:

Hi Chris.

No problem attaching, just pruning attachment files from system clean up.

Hey @Patty

Could you check the configuration.php file and make sure the path is correct, is it possible that someone removed some of the files from this directory?

[Patty]

Hey, Chris.

There's no path to attachments directory on the configuration file. What's it supposed to be?

And I did delete files manually several times throughout the years, for this function never worked for me.

Edited October 3, 2017 by Patty

[WHMCS ChrisD]

Hey @Patty

It would look something like:

$attachments_dir = '/home/<USERNAME>/whmcsdata/attachments/';

 

[Patty]

Tks, Chris.

But are you show this is the correct path to use? I added it to my configuration file and now the System Clean Up page on admin won't even load.

[WHMCS ChrisD]

Hi Patty, 

You would need to adjust the path to match your current attachments directory the above was only an example

[Patty]

Yes, I did that, of course. But cleanup page won't load when I add that to the config file.

[WHMCS ChrisD]

51 minutes ago, Patty said:

Yes, I did that, of course. But cleanup page won't load when I add that to the config file.

Hmm that is indeed odd, feel free to remove that path and manually empty the attachments directory 

[Patty]

Yeah, well, that's what I've been doing since forever. But it should work as expected from the admin side and that's what I was hoping to accomplish.

[HostXNow]

@Patty I had the same issue some time ago! You can fix it by removing all uploads from the attachment folder and emptying the row for attachments for responses in MySQL database. You should have admin help you do that as it is risky! Once done that the WHMCS feature should work again.

[WHMCS Andrew]

Other than the error you see on the page, do you get any other error in your Activity Log?

[Patty]

Tks for the tip, HostXNow, but I don't want to lose all files, just the very old ones.

Maybe a sql command to delete the attachment if the date is older than d/m/y?? How would that be? I'm no programmer, sorry for my ignorance.

Andrew, I don't see any error on the Activity Log.

Edited October 3, 2017 by Patty