Pending Cancellation(s)

[Trax]

Pending Cancellation(s) are not cancelling upon when they should? I have two pending cancellations that are to be terminated immediately but this isn't happening when the cron runs?

 

Just for the record these are free hosting products. No idea if that would have an affect on this problem?

[WHMCS Ryan]

Hello Trax,

 

To confirm, you have the check box selected for 'Cancellation Requests' in the 'Automation Settings' of your install and what are you 'Auto Terminate/Fixed Term' setting set to for the product in question?

 

--Thanks

[Trax]

Yep the check box is selected. They are no fixed terms for the product in question, the cancellation requests in question are ones manually submitted by clients, both are marked as immediate but the cron has run twice and as not cancelled them?

[WHMCS John]

Hi,

What entries do you see under Utilities > Logs > Activity Log at the time the cron job ran please?

[Trax]

18/06/2014 13:19

Cron Job: Starting Database Backup

System

18/06/2014 13:19

Cron Job: Completed

System

18/06/2014 13:19

Cron Job: Done

System

18/06/2014 13:19

Cron Job: Starting Performing Client Status Sync

System

18/06/2014 13:19

Cron Job: Done

System

18/06/2014 13:19

Cron Job: Running Usage Stats Update for Server ID 1

System

18/06/2014 13:19

Cron Job: Starting Updating Disk & Bandwidth Usage Stats

System

18/06/2014 13:19

Cron Job: Starting Processing Email Marketer Rules

System

18/06/2014 13:19

Cron Job: Processed 0 Pending Affiliate Payments

System

18/06/2014 13:19

Cron Job: Starting Processing Delayed Affiliate Commissions

System

18/06/2014 13:19

Cron Job: Processed 0 Ticket Closures

System

18/06/2014 13:19

Cron Job: Starting Auto Closing Inactive Tickets

System

18/06/2014 13:19

Cron Job: Processed 0 Terminations

System

18/06/2014 13:19

Cron Job: Starting Performing Automated Fixed Term Service Terminations

System

18/06/2014 13:19

Cron Job: Processed 0 Terminations

System

18/06/2014 13:19

Cron Job: Starting Processing Overdue Terminations

System

18/06/2014 13:19

Cron Job: Processed 0 Suspensions

System

18/06/2014 13:19

Cron Job: Starting Processing Overdue Suspensions

System

18/06/2014 13:19

Cron Job: Processed 0 Cancellations

System

18/06/2014 13:19

Cron Job: Starting Processing Cancellation Requests

System

18/06/2014 13:19

Cron Job: Sent 0 Notices

System

18/06/2014 13:19

Cron Job: Starting Processing Domain Renewal Notices

System

18/06/2014 13:19

Cron Job: Sent 0 Reminders

System

18/06/2014 13:19

Cron Job: Sent 0 Unpaid Invoice Payment Reminders

System

18/06/2014 13:19

Cron Job: Starting Processing Invoice Reminder Notices

System

18/06/2014 13:19

Cron Job: Starting Processing Credit Card Charges

System

18/06/2014 13:19

Cron Job: Late Invoice Fees added to 0 Invoices

System

18/06/2014 13:19

Cron Job: Starting Applying Late Fees

System

18/06/2014 13:19

Cron Job: 0 Invoices Created

System

18/06/2014 13:19

Cron Job: Starting Generating Invoices

System

18/06/2014 13:19

Cron Job: Done

System

18/06/2014 13:19

Cron Job: Starting Updating Currency Exchange Rates

System

18/06/2014 13:19

Cron Job: Starting

[WHMCS John]

Hi,

That seems to suggest WHMCS things there are no cancellation requests pending.

 

I think it would be best if you would please open a support ticket so we can login and take a look at your installation: http://www.whmcs.com/get-support/

[Trax]

Alright, ticket created - #SOO-187847

[WHMCS John]

Hi,

I see my colleagues was able to login to your installation and observe that you were using free products. As free products do not have a Next Due Date and nothing for WHMCS to be able to cancel upon.

 

I trust that clarifies matters for you.

[Trax]

Yeah thanks, a bit of confusion on my part i suppose. Because these were manually submitted cancellation requests i expect the cron to still do the job, never mind i now having working alright