[confirmed] Sequential Paid Invoice Numbering NOT working

[fiberit]

After update to 5.3.7 Sequential Paid Invoice Numbering is not working.

[WHMCS Nate]

Hello,

 

There has been a previously identified regression with sequential paid invoices not working correctly when combined with a custom invoice format setting. This was given case number 4549, is this what you are experiencing? If not please open a ticket with a lot more details so we can get your issue tracked down as well.

 

Nate C

[fiberit]

Where I can find this case numbers ???

So how can I resolve this problem ?

 

I don`t understand this online support. ALWAYS redirect me to other person or support.

 

WHMCS has the worst support ever ! Never get a solution ... always redirect support to others !!!

Edited May 24, 2014 by fiberit

[brian!]

Where I can find this case numbers ???

there isn't an online list of open cases - if you're lucky, you might find reference to it by searching the forums (perhaps via google)...

 

https://forums.whmcs.com/showthread.php?89126-5-3-7-Issue-with-Proforma-Invoicing-Sequential-Paid-Invoice-Numbering

 

So how can I resolve this problem ?

you will probably have to wait for whmcs to either post a hotfix (http://docs.whmcs.com/HotFixes) or until the next release update.

 

I don`t understand this online support. ALWAYS redirect me to other person or support.

WHMCS has the worst support ever ! Never get a solution ... always redirect support to others !!!

these forums don't provide official whmcs support - it's more a community of other whmcs users who might have similar problems and hopefully possible solutions.

 

in fairness, I think "Bug Reports" is semi-official in that it is checked by whmcs support staff - the other forums aren't guaranteed to be.

 

but if you have a function that isn't working properly in whmcs, and you can't find a mention of it or solution to the issue in these forums, the best idea is to open a ticket directly with whmcs support... though they may tell you exactly the same as WHMCS Nate has said, and say that they are aware of it and a solution will be released at some point in the future.

[WHMCS Nate]

Hello,

 

The bugs forum is specifically dedicated to reporting issues so they can be addresses in future releases. It is not intended as a technical support channel. We have a specific format request for this forum for that reason. I think its pretty clear that the issue you are having has been identified and I can confirm its been prioritized and a fix is being worked on.

 

At this point the goals of this forum have been met. If you want to request a hotfix be made, that goes through our support channels. If you want to talk about possible work arounds, that goes through our support channels.

 

I am going to close this thread as the goals for it have been met.