kkegans Posted November 1, 2013 Share Posted November 1, 2013 I posted a tickt, #YPG-105652 - Credit card payment processing in Cron job, almost 48 hours ago to spport and havn't heard a word. Did they just decide to close up shop after the problems encountered over the past couple weeks with security issues? 0 Quote Link to comment Share on other sites More sharing options...
Infopro Posted November 1, 2013 Share Posted November 1, 2013 Hello kkegans, thank you for posting the ticket ID, I'll see about getting it looked at, ASAP. 0 Quote Link to comment Share on other sites More sharing options...
slim Posted November 1, 2013 Share Posted November 1, 2013 Why hasn't this fix been released in a patch? Its obviously occurring to a lot of people (i was one of them, and I had to wait for support to send me the fix to). Surely a problem like this deserves a patch? If not then what does? 0 Quote Link to comment Share on other sites More sharing options...
revion Posted November 1, 2013 Share Posted November 1, 2013 RE: Credit card payment processing in Cron job, looks like after patchset 5.2.12, automated billing stopped working. whats the fix for this? We put in ticket # HCQ-046025 0 Quote Link to comment Share on other sites More sharing options...
jclarke Posted November 1, 2013 Share Posted November 1, 2013 You have to contact support to get the patched file to fix this, I have no idea why they haven't released this update publicly since it such a big issue for anyone who uses a credit card gateway. 0 Quote Link to comment Share on other sites More sharing options...
PhilB Posted November 1, 2013 Share Posted November 1, 2013 It's assbackwards that this isn't released yet. It's the first of the month so expect a lot more people to realise their payments aren't working today (like I just did). 0 Quote Link to comment Share on other sites More sharing options...
bear Posted November 1, 2013 Share Posted November 1, 2013 If I were to guess, they didn't want to release another patch so quickly on the heels of the last one since they were getting roasted for doing so. These things happen, and I'd be ok with another patch, personally as long as it's then working right. 0 Quote Link to comment Share on other sites More sharing options...
jclarke Posted November 1, 2013 Share Posted November 1, 2013 Yeah, I would be OK with them releasing another patch right away, especially if it fixes a critical issue like this. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted November 1, 2013 Share Posted November 1, 2013 Hey guys, Support has this patch readily available. The hold is due to wanting to release another update with a number of maintenance updates as well. We anticipate this next week, however it may change of course. There's another thread that correlates to this issue which we've described how to obtain the patch. 0 Quote Link to comment Share on other sites More sharing options...
jclarke Posted November 1, 2013 Share Posted November 1, 2013 The problem with making a patch only available via support is you have to wait for it, for example it took almost 24 hours for me to get the patch last week from support when it was already confirmed from others that a patch was available. Why don't you make these available via the forum or from the client area so customers can just download them? 0 Quote Link to comment Share on other sites More sharing options...
revion Posted November 1, 2013 Share Posted November 1, 2013 Chris, Can you please point out to this thread? 0 Quote Link to comment Share on other sites More sharing options...
bizzymama Posted November 1, 2013 Share Posted November 1, 2013 (edited) Could you possibly link the thread with the fix or otherwise make it available so we can find it and get this resolved? Edited November 2, 2013 by bizzymama 0 Quote Link to comment Share on other sites More sharing options...
netwood Posted November 2, 2013 Share Posted November 2, 2013 I got the patch and applied it. Unfortunately only about 1/3 of the automatically generated invoices were charged? :-( 0 Quote Link to comment Share on other sites More sharing options...
netwood Posted November 2, 2013 Share Posted November 2, 2013 The remaining invoices were charged by setting the due date to -1 as per John's suggestion. 0 Quote Link to comment Share on other sites More sharing options...
azhanidris Posted November 3, 2013 Share Posted November 3, 2013 (edited) My website domain.com is down now and I have reported to my web hosting provider 2 hours ago as I need to make some urgent modification for my uploaded files. The Technical support team still haven't taken any action yet until now. I have another website ( domain2.com )using the same provider but it is OK. Does WHMCS support team has a connection to this web hosting provider or do I reported at the wrong place? Edited November 3, 2013 by Infopro links killed 0 Quote Link to comment Share on other sites More sharing options...
PhilB Posted November 3, 2013 Share Posted November 3, 2013 Sooo... reading http://forum.whmcs.com/showthread.php?81110-Case-3325-v5-2-12-Credit-Cards-not-processing-correctly all WHMCS had to do (days ago) was say "there's a workaround - set your accounts system to use daily re-billing (by setting retry for weeks to 0)" and all of this wouldn't have been a *fraction* as annoying. To be honest the whole rebilling section in automation settings needs reworking to make it a bit clearer anyway; daily | weekly | try once as a radio button selection (given they are mutually exclusive) with any relevant suboptions underneath each would be a good start. 0 Quote Link to comment Share on other sites More sharing options...
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