XiNiX Posted November 1, 2013 Share Posted November 1, 2013 Dear All, We were using 5.2.5 and last night sent a mass email. After this, Whenever we tried to respond to any ticket or make any changes, while saving we are getting this "Invalid Token" Error. Since it seemed to be a known bug in 5.2.5 we upgraded our system to 5.2.12, but the issue is still there. Plz Suggest. Link to comment Share on other sites More sharing options...
XiNiX Posted November 1, 2013 Author Share Posted November 1, 2013 (edited) One Strange thing that i can observe is while logging to Admin Panel im unable to login if i dont check : "Remember me until I logout." Even more weird is the fact, that When i tried to take a backup of my DB via phpmyadmin , im getting the error : "Token Mismatch" Edited November 1, 2013 by XiNiX Link to comment Share on other sites More sharing options...
zomex Posted November 2, 2013 Share Posted November 2, 2013 Whenever we tried to respond to any ticket or make any changes, while saving we are getting this "Invalid Token" Error. Same here, I've been having to use the mobile version because I cannot respond to tickets from the normal admin panel. I've had a ticket with WHMCS for 2 weeks but there's been no solution. Link to comment Share on other sites More sharing options...
sahostking Posted November 27, 2013 Share Posted November 27, 2013 Hi guys, Getting Invalid Token on many pages. IF we disable the token feature everything works well. But disabling it is a security risk hence we cannot leave it off. We seem to get it on creating new quotes, viewing whois information and some client functions. Already tried the templates_c clearing and browsing cache clearing. Any ideas? Link to comment Share on other sites More sharing options...
willow Posted November 27, 2013 Share Posted November 27, 2013 I am not able to reply to customer tickets and customers are unable to login to their client area. I've upgraded from 5.2.13 to 5.2.14 using the patch and deleted the contents of the template cache folder but still no change! Link to comment Share on other sites More sharing options...
WHMCS Nate Posted November 27, 2013 Share Posted November 27, 2013 Hello, Please open up a support ticket so we can investigate this further. I am not aware of a pattern of issues in either of these areas. Thanks much, Nate C Link to comment Share on other sites More sharing options...
willow Posted November 27, 2013 Share Posted November 27, 2013 Have done Nate Link to comment Share on other sites More sharing options...
Arf Posted November 27, 2013 Share Posted November 27, 2013 Same here but only on the search feature in the upper right. This is critical for us. May have to downgrade. Link to comment Share on other sites More sharing options...
Arf Posted November 27, 2013 Share Posted November 27, 2013 Originally I was on 5.2.12, upgraded to 5.2.13 and go the Invalid Token error. I just upgraded to 5.2.14 and the token error is gone. Link to comment Share on other sites More sharing options...
thequestion Posted November 27, 2013 Share Posted November 27, 2013 We've upgraded to 5.2.14 and are still getting the invalid token message on the Intelligent Search box. I haven't noticed it anywhere else though. Link to comment Share on other sites More sharing options...
powerflash Posted November 28, 2013 Share Posted November 28, 2013 Dear , I have same problem 5.2.14 : Invalid Token in Intelligent search Link to comment Share on other sites More sharing options...
Sam_UK Posted November 28, 2013 Share Posted November 28, 2013 Same here: Invalid Token in Intelligent search Link to comment Share on other sites More sharing options...
jadjei Posted November 28, 2013 Share Posted November 28, 2013 Yup, me too Link to comment Share on other sites More sharing options...
kobus4u Posted November 28, 2013 Share Posted November 28, 2013 Invalid Token on Everything! Can't even change administrator passwords, Income on dash shows invalid token as well. Everything invalid token! Link to comment Share on other sites More sharing options...
kobus4u Posted November 28, 2013 Share Posted November 28, 2013 Yes we too, Invalid token on Income on dashboard, invalid token when changing administrators passwords, invalid token on whois, invalid token on many things. This suck, we are on version 5.2.14. Why is this happening? Also trouble logging in on admin, have to tick set it on remember me all the time, otherwise it won't log in. What is going on? Link to comment Share on other sites More sharing options...
developer10 Posted November 28, 2013 Share Posted November 28, 2013 The same here Link to comment Share on other sites More sharing options...
kmm2908 Posted November 29, 2013 Share Posted November 29, 2013 We are getting Invalid Token on using Intellisearch in admin area Link to comment Share on other sites More sharing options...
grandechefe Posted November 29, 2013 Share Posted November 29, 2013 HI I have the error Invalid Token in Intelligent search This error apear after de update to the version 5.2.14. How can i correct the error. Pedro Link to comment Share on other sites More sharing options...
Infopro Posted November 29, 2013 Share Posted November 29, 2013 Hello, Please open up a support ticket so we can investigate this further. I am not aware of a pattern of issues in either of these areas. Thanks much, Nate C Multiple threads on this issue merged here into this thread and moved to Bug Reports Forums. Link to comment Share on other sites More sharing options...
multimix Posted November 30, 2013 Share Posted November 30, 2013 Hi, Experiencing this issue as well, do we know if this is version related? Reluctant to upgrade if it will break my billing system further. Link to comment Share on other sites More sharing options...
dutchnet Posted November 30, 2013 Share Posted November 30, 2013 Same here, I wish they would start testing there rubbish and respond to supporttickets. Support is nearly non-existent these days ;( Link to comment Share on other sites More sharing options...
WHMCS Nate Posted December 2, 2013 Share Posted December 2, 2013 Hello, I remain unable to reproduce any token errors via the intellisearch on 5.2.14. If you have: * Cleared your templates_c folder. * Cleared your browser's JS cache. * Upgraded to 5.2.14. * Are running the stock admin theme and have uploaded the admin theme template files. And are still having problems, please PM me a ticket ID with the details for reproducing your specific issue so we can investigate further. Link to comment Share on other sites More sharing options...
swiep Posted December 2, 2013 Share Posted December 2, 2013 Might be because some have used the following upgrade path: - 5.2.12 to 5.2.13, - 5.2.13 to 5.1.14 (right after the upgrade to 5.2.13 as this 5.1 release was mentioned as a new '5.2.14' version, - 5.2.13 to 5.2.14. Hello, I remain unable to reproduce any token errors via the intellisearch on 5.2.14. If you have: * Cleared your templates_c folder. * Cleared your browser's JS cache. * Upgraded to 5.2.14. * Are running the stock admin theme and have uploaded the admin theme template files. And are still having problems, please PM me a ticket ID with the details for reproducing your specific issue so we can investigate further. Link to comment Share on other sites More sharing options...
gowebsol Posted December 2, 2013 Share Posted December 2, 2013 We have the same issue here. Figured out the "click here to remember me" trick to login after not being able to from 3 browsers, only to get the invalid token issue. What's going on? I paid for an upgrade so it would NOT break! Anything for a solution? Link to comment Share on other sites More sharing options...
SeanP Posted December 2, 2013 Share Posted December 2, 2013 We have the same issue here. Figured out the "click here to remember me" trick to login after not being able to from 3 browsers, only to get the invalid token issue. What's going on? I paid for an upgrade so it would NOT break! Anything for a solution? What did you use to upgrade? Did you use the full install, or the incremental patch? Link to comment Share on other sites More sharing options...
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