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Error: This is an active domain, hence no need to renew it


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Domain renewals are giving error:


Domain Renewal Failed - Domain ID: XXX - Domain: example.com - Error: This is an active domain, hence no need to renew it



This specific domain was expired day before (Enom) the client payment came and invoice marked paid.


Everything has been working on the renewals before, but this came after 5.2.4 update.


Any ideas why? Thanks.





- J

Edited by vastanlid
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  • 3 months later...

Seen this happen on a few Enom domains with a different billing system before we switched to WHMCS - could never work out what the cause was, but it seemed more likely to be an issue with the domain at Enom rather than anything else. It seemed to happen for a day, then suddenly stop - as if there was a temporary issue at Enom.

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  • 4 weeks later...
  • 1 month later...

This is still an issue in 5.2.12 -- seems like renewals that hit eNom on the expiration date are failing if eNom has already expired the site, but succeed if the WHMCS job happens to hit minutes or hours earlier.


The bug needs to be fixed - it leaves domains expired even after paid renewal by client until admin gets involved.

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