vastanlid Posted April 27, 2013 Share Posted April 27, 2013 (edited) Hi, Domain renewals are giving error: Domain Renewal Failed - Domain ID: XXX - Domain: example.com - Error: This is an active domain, hence no need to renew it This specific domain was expired day before (Enom) the client payment came and invoice marked paid. Everything has been working on the renewals before, but this came after 5.2.4 update. Any ideas why? Thanks. Br, - J Edited April 27, 2013 by vastanlid 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted April 29, 2013 Share Posted April 29, 2013 We're getting the same issue on recently expired domains, but we're still on 5.1.2 0 Quote Link to comment Share on other sites More sharing options...
sohouk Posted April 29, 2013 Share Posted April 29, 2013 I'm getting this on 5.0.3 so it looks like it may be an Enom message being returned to WHMCS Trevor 0 Quote Link to comment Share on other sites More sharing options...
bear Posted April 29, 2013 Share Posted April 29, 2013 Same here, on an even older version, Namecheap (which is basically Enom). 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted May 7, 2013 Share Posted May 7, 2013 Had another 10 domain renewals fail this morning with this error. It's a real pain having to renew them all manually at Enom. 0 Quote Link to comment Share on other sites More sharing options...
GORF Posted May 8, 2013 Share Posted May 8, 2013 Same here on a 5.0.3 install. 0 Quote Link to comment Share on other sites More sharing options...
lfrauseo Posted August 11, 2013 Share Posted August 11, 2013 Same here on a 5.2.7 install. When press a Renew in management, and confirm, give me the next error: Error: This is an active domain, hence no need to renew it Any Solutions to this bug 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 13, 2013 WHMCS Support Manager Share Posted August 13, 2013 Hi, This suggests the domain is in a different status in WHMCS to eNom, so that's something worth checking. 0 Quote Link to comment Share on other sites More sharing options...
Chris74 Posted August 14, 2013 Share Posted August 14, 2013 Seen this happen on a few Enom domains with a different billing system before we switched to WHMCS - could never work out what the cause was, but it seemed more likely to be an issue with the domain at Enom rather than anything else. It seemed to happen for a day, then suddenly stop - as if there was a temporary issue at Enom. 0 Quote Link to comment Share on other sites More sharing options...
Organic Posted September 9, 2013 Share Posted September 9, 2013 Has anyone found a fix for this? Having the same issue on 5.2.7 0 Quote Link to comment Share on other sites More sharing options...
rob2 Posted September 10, 2013 Share Posted September 10, 2013 we also get the issue at Version: 5.1.7 0 Quote Link to comment Share on other sites More sharing options...
frisco Posted November 9, 2013 Share Posted November 9, 2013 This is still an issue in 5.2.12 -- seems like renewals that hit eNom on the expiration date are failing if eNom has already expired the site, but succeed if the WHMCS job happens to hit minutes or hours earlier. The bug needs to be fixed - it leaves domains expired even after paid renewal by client until admin gets involved. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted November 11, 2013 Share Posted November 11, 2013 have you got 'auto-renew- turned on at enom - i've seen them return that message when its enabled 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted November 11, 2013 Share Posted November 11, 2013 have you got 'auto-renew- turned on at enom - i've seen them return that message when its enabled We've got the same issue, when payment is made the day after expiry. We don't have auto-renew enabled at Enom. 0 Quote Link to comment Share on other sites More sharing options...
Spirix Posted April 15, 2014 Share Posted April 15, 2014 I am having this issue as well, auto renew on Enom is off. 0 Quote Link to comment Share on other sites More sharing options...
jdarow32 Posted June 26, 2014 Share Posted June 26, 2014 Has anyone found a workaround for this? 0 Quote Link to comment Share on other sites More sharing options...
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