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Sudden Invalid License Message within last 7 hours


getnetworks

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Sometime within the last 7 hours, we started getting the following on the admin interface:

 

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Your license key [XXX] is invalid. Possible reasons for this include:

 

The license key has been entered incorrectly

The domain being used to access your install has changed

The IP address your install is located on has changed

The directory you are using has changed

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This has us greatly concerned. Users can log in, but see no data (no tickets, invoices, etc.).

 

No changes occurred at our end.

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Already have, but their replies have been "questionable" (concerned there is another compromise) as they are asking for the URLs (which are clearly located in their system as part of the license as I can view them under my own account [and I've pointed that out to them]). I think there is another breach.

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I think you are being paranoid. WHMCS are taking extra precautions to ensure YOU are who you say you are.

 

Either way no one on the forum can help you with this only WHMCS support.

 

Call me paranoid if you will, but whmcs.com also just had another outage. I'll error on the side of caution.

 

This issue doesn't require them to validate my identity for any reason. The account is current and there's no good reason for the license to say "active" but fail a re-issue stating it is "invalid". I can't possibly be the only one experiencing the issue.

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  • WHMCS CEO

@efisher: Any downtime we experience due to the ongoing DDOS attacks should not affect your license if the local key is valid. If when we become briefly unreachable you experience an issue, open a ticket for your local key to be checked.

 

@getnetworks: Only the admin area has license restrictions imposed, and we do not hold your custom admin folder name on file so we always have to ask for the URL in license related issues.

 

Matt

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@efisher: Any downtime we experience due to the ongoing DDOS attacks should not affect your license if the local key is valid. If when we become briefly unreachable you experience an issue, open a ticket for your local key to be checked.

 

@getnetworks: Only the admin area has license restrictions imposed, and we do not hold your custom admin folder name on file so we always have to ask for the URL in license related issues.

 

Matt

 

Clearly the issue was on your end given:

 

1) Another person reports the same issue, and

2) The issue has magically resolved itself (a bit unhappy I've been told nothing while I've experienced an outage to my system for which I pay for a license).

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  • WHMCS Support Manager

Hi,

Any downtime at our end should not cause problems with your WHMCS installation due to the local licence key system we use. If it does it suggests there is a problem with your local licence key, so please open a support ticket as Matt advised so we can correct it.

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i was under the impression that whmcs used the local key for checks then when the time is up, it calls home to check its still valid.

 

My question here then. Would this be any different for owned licenses? i mean, they are owned they will never expire, the local key could be set to last, well forever, why the need to recheck, once its bought and paid for well that's it its not going to change status. so in this way, those of us that purchase an owned license are still subject to the same checks as leased licenses and subject to the same cut off if the checks fail for whatever reason this needs looking at.

 

I understand the requirement on leased licenses, they are paid monthly and may not pay, therefore you dont give it away free you invalidate.

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Would this be any different for owned licenses? i mean, they are owned they will never expire, the local key could be set to last, well forever, why the need to recheck, once its bought and paid for

If it never was checked and good forever, you could conceivably use that to bypass the one license/one install thing. Maybe.

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  • 2 weeks later...

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