getnetworks Posted June 8, 2012 Share Posted June 8, 2012 Sometime within the last 7 hours, we started getting the following on the admin interface: --- Your license key [XXX] is invalid. Possible reasons for this include: The license key has been entered incorrectly The domain being used to access your install has changed The IP address your install is located on has changed The directory you are using has changed --- This has us greatly concerned. Users can log in, but see no data (no tickets, invoices, etc.). No changes occurred at our end. 0 Quote Link to comment Share on other sites More sharing options...
openmind Posted June 8, 2012 Share Posted June 8, 2012 Have you reissued your license from the WHMCS client area? 0 Quote Link to comment Share on other sites More sharing options...
getnetworks Posted June 8, 2012 Author Share Posted June 8, 2012 Have you reissued your license from the WHMCS client area? Yes, and although the license shows a green "Active", I get a red alert box stating: Action Failed: License must be active to be reissued There's a problem on the WHMCS end. 0 Quote Link to comment Share on other sites More sharing options...
openmind Posted June 8, 2012 Share Posted June 8, 2012 If your license has been set as inactive then you would not to open a support ticket with WHMCS to investigate... 0 Quote Link to comment Share on other sites More sharing options...
getnetworks Posted June 8, 2012 Author Share Posted June 8, 2012 Already have, but their replies have been "questionable" (concerned there is another compromise) as they are asking for the URLs (which are clearly located in their system as part of the license as I can view them under my own account [and I've pointed that out to them]). I think there is another breach. 0 Quote Link to comment Share on other sites More sharing options...
openmind Posted June 8, 2012 Share Posted June 8, 2012 I think you are being paranoid. WHMCS are taking extra precautions to ensure YOU are who you say you are. Either way no one on the forum can help you with this only WHMCS support. 0 Quote Link to comment Share on other sites More sharing options...
getnetworks Posted June 8, 2012 Author Share Posted June 8, 2012 I think you are being paranoid. WHMCS are taking extra precautions to ensure YOU are who you say you are. Either way no one on the forum can help you with this only WHMCS support. Call me paranoid if you will, but whmcs.com also just had another outage. I'll error on the side of caution. This issue doesn't require them to validate my identity for any reason. The account is current and there's no good reason for the license to say "active" but fail a re-issue stating it is "invalid". I can't possibly be the only one experiencing the issue. 0 Quote Link to comment Share on other sites More sharing options...
efisher Posted June 8, 2012 Share Posted June 8, 2012 I just had the same problem. whmcs.com down and license server not reachable. Bad!!!! Please fix the licensing server, whmcs, so that we don't get locked out like this! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted June 8, 2012 WHMCS CEO Share Posted June 8, 2012 @efisher: Any downtime we experience due to the ongoing DDOS attacks should not affect your license if the local key is valid. If when we become briefly unreachable you experience an issue, open a ticket for your local key to be checked. @getnetworks: Only the admin area has license restrictions imposed, and we do not hold your custom admin folder name on file so we always have to ask for the URL in license related issues. Matt 0 Quote Link to comment Share on other sites More sharing options...
getnetworks Posted June 8, 2012 Author Share Posted June 8, 2012 @efisher: Any downtime we experience due to the ongoing DDOS attacks should not affect your license if the local key is valid. If when we become briefly unreachable you experience an issue, open a ticket for your local key to be checked. @getnetworks: Only the admin area has license restrictions imposed, and we do not hold your custom admin folder name on file so we always have to ask for the URL in license related issues. Matt Clearly the issue was on your end given: 1) Another person reports the same issue, and 2) The issue has magically resolved itself (a bit unhappy I've been told nothing while I've experienced an outage to my system for which I pay for a license). 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 8, 2012 WHMCS Support Manager Share Posted June 8, 2012 Hi, Any downtime at our end should not cause problems with your WHMCS installation due to the local licence key system we use. If it does it suggests there is a problem with your local licence key, so please open a support ticket as Matt advised so we can correct it. 0 Quote Link to comment Share on other sites More sharing options...
disgruntled Posted June 11, 2012 Share Posted June 11, 2012 i was under the impression that whmcs used the local key for checks then when the time is up, it calls home to check its still valid. My question here then. Would this be any different for owned licenses? i mean, they are owned they will never expire, the local key could be set to last, well forever, why the need to recheck, once its bought and paid for well that's it its not going to change status. so in this way, those of us that purchase an owned license are still subject to the same checks as leased licenses and subject to the same cut off if the checks fail for whatever reason this needs looking at. I understand the requirement on leased licenses, they are paid monthly and may not pay, therefore you dont give it away free you invalidate. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted June 11, 2012 Share Posted June 11, 2012 Would this be any different for owned licenses? i mean, they are owned they will never expire, the local key could be set to last, well forever, why the need to recheck, once its bought and paid for If it never was checked and good forever, you could conceivably use that to bypass the one license/one install thing. Maybe. 0 Quote Link to comment Share on other sites More sharing options...
office@ukrnic.com Posted June 18, 2012 Share Posted June 18, 2012 my License does not work the last 7 hours too 0 Quote Link to comment Share on other sites More sharing options...
office@ukrnic.com Posted June 18, 2012 Share Posted June 18, 2012 Site whmcs.com.ua does not work!!! How to reset ip address on which the license is checked?? 0 Quote Link to comment Share on other sites More sharing options...
laszlof Posted June 18, 2012 Share Posted June 18, 2012 Site whmcs.com.ua does not work!!!How to reset ip address on which the license is checked?? What is whmcs.com.ua? I wasnt aware of any internationalized site WHMCS was running. 0 Quote Link to comment Share on other sites More sharing options...
office@ukrnic.com Posted June 18, 2012 Share Posted June 18, 2012 How to reset ip address on which the license is checked?? 0 Quote Link to comment Share on other sites More sharing options...
alemdag Posted July 3, 2012 Share Posted July 3, 2012 I like an answer to this as well. I installed SSL and reissued licence for new IP. But WHMCS check does not recognize the new IP. How do we reset this? 0 Quote Link to comment Share on other sites More sharing options...
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