VicToMeyeZR Posted December 17, 2011 Share Posted December 17, 2011 I know this might not seem like a big deal, but can we change this widget to NOT show closed tickets. I have active tickets that were opened before the last closed ones, and all this widget shows is closed tickets, because (i assume) the date is newer than the open ones. 0 Quote Link to comment Share on other sites More sharing options...
smartart Posted December 18, 2011 Share Posted December 18, 2011 I am scratching my head with this widget too, it shows closed tickets from years ago, but if I click any of the options like active or in progress etc it just says nothing found... even though there are a number of matches it could be displaying. The obvious thing would be to show "all active" tickets, but I can't find a way for it to do that. 0 Quote Link to comment Share on other sites More sharing options...
LaceHost-Ishan Posted December 18, 2011 Share Posted December 18, 2011 Do you mean the flagged tickets? If the last ticket flagged to you was closed, it is still showing those tickets. 0 Quote Link to comment Share on other sites More sharing options...
VicToMeyeZR Posted December 18, 2011 Author Share Posted December 18, 2011 (edited) Mine doesn't show any "options" to click. The only button on it is "flagged" which doesn't seem to "do" anything when clicked Edited December 18, 2011 by VicToMeyeZR 0 Quote Link to comment Share on other sites More sharing options...
Barko Posted December 18, 2011 Share Posted December 18, 2011 Yep - seeing the same issue here. When we click on any of the "buttons" in the widget on the homepage, like "Open", etc. - it shows the ticket #'s on the button (i.e. (6)), but after clicking on it we see "No Records Found" in the list-view of the widget. If we click on the "View All" link in the bottom right of the widget, it will go to the correct queue - just nothing shows in the widget itself. 0 Quote Link to comment Share on other sites More sharing options...
ethix Posted December 19, 2011 Share Posted December 19, 2011 Mine shows no buttons except My Flagged (0) and no tickets Not sure if I am missing something obvious? 0 Quote Link to comment Share on other sites More sharing options...
zomex Posted December 19, 2011 Share Posted December 19, 2011 I'm also not seeing any tickets no matter which status I click. I thought it was just me. 0 Quote Link to comment Share on other sites More sharing options...
VicToMeyeZR Posted December 19, 2011 Author Share Posted December 19, 2011 Mine shows no buttons except and no tickets Not sure if I am missing something obvious? Did you upload the swiftmodders admin theme? If so, go back to the version you are running of WHMCS and re-upload the modules > widgets folder. Swiftmodders widgets are not correct, but the issue still exists even with the default ones, you will at least see all the other buttons that do not work. 0 Quote Link to comment Share on other sites More sharing options...
bhavicp Posted December 19, 2011 Share Posted December 19, 2011 Did you upload the swiftmodders admin theme? If so, go back to the version you are running of WHMCS and re-upload the modules > widgets folder. Swiftmodders widgets are not correct, but the issue still exists even with the default ones, you will at least see all the other buttons that do not work. I use the default theme but only see the 1 button. I also noticed that several custom status' are missing from the Support Center Overview (Filter Tickets), as well as "closed" etc, and the 3 that are showing all show (0). 0 Quote Link to comment Share on other sites More sharing options...
lance Posted December 20, 2011 Share Posted December 20, 2011 get the same also, have 3 whmcs setups, 2 show all the cor4rect tabs and one shows just flagged, compared all settings and they seem the same... confused also on howto get all the buttons showing 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted December 20, 2011 WHMCS CEO Share Posted December 20, 2011 In any cases I've seen of this so far, it just seems to be a department assignments issue and so editing and resaving the admin profile in Setup > Administrators should take care of it. If it doesn't, please open a ticket so we can take a look. Matt 0 Quote Link to comment Share on other sites More sharing options...
lance Posted December 21, 2011 Share Posted December 21, 2011 thats fixed mine.... thanks Matt thanks for the ongoing support and have a good crimbo 0 Quote Link to comment Share on other sites More sharing options...
VicToMeyeZR Posted December 21, 2011 Author Share Posted December 21, 2011 In any cases I've seen of this so far, it just seems to be a department assignments issue and so editing and resaving the admin profile in Setup > Administrators should take care of it. If it doesn't, please open a ticket so we can take a look. Matt Ooo.. that way. I wasn't thinking about that. I went into my profile and saved it. duh... Your right, that fixed the issue 0 Quote Link to comment Share on other sites More sharing options...
SoftsysHosting Posted December 24, 2011 Share Posted December 24, 2011 This fixed the ticket view that was showing No tickets for Open, On Hold, etc. ticket statuses. However, the default view is still showing very old closed tickets. Any clues? 0 Quote Link to comment Share on other sites More sharing options...
seedm8 Posted January 8, 2012 Share Posted January 8, 2012 Worked for me! Thanks. 0 Quote Link to comment Share on other sites More sharing options...
Bartucxp Posted January 29, 2012 Share Posted January 29, 2012 Is there a way to show only "awaiting reply" tickets in this widget? This new widget makes us crazy. All I want to see is if there are any tickets that must be replied. We miss customer-reply or opened sometimes. 0 Quote Link to comment Share on other sites More sharing options...
malfunction Posted January 29, 2012 Share Posted January 29, 2012 Yes, agreed, there should be an additional item added to the array, the sum of 'open' and 'customer reply' and lit up in a different color if the value >0 Refreshed in the background with AJAX ideally. Having to hunt through a bunch of randomly ordered blue pills looking to see if there's anybody that needs help is prone to mistakes. Make it easier please 0 Quote Link to comment Share on other sites More sharing options...
crspyjohn Posted March 1, 2012 Share Posted March 1, 2012 Is there a way to show only "awaiting reply" tickets in this widget? This new widget makes us crazy. All I want to see is if there are any tickets that must be replied. We miss customer-reply or opened sometimes. agreed, we have missed a few tickets after upgrading to V5 in the past 24 hours because of this! Has anyone figured out a way to make the widget default to OPEN tickets instead of flagged tickets? 0 Quote Link to comment Share on other sites More sharing options...
Patty Posted March 26, 2012 Share Posted March 26, 2012 agreed, we have missed a few tickets after upgrading to V5 in the past 24 hours because of this! Has anyone figured out a way to make the widget default to OPEN tickets instead of flagged tickets? This is how I did it: on file modules/widgets/tickets_overview.php search for <div class="ticketoverviewlink"><a href="supporttickets.php?view='.$status.'">'.$_ADMINLANG['home']['viewall'].' »</a></div> and change view='.$status.' to view=active 0 Quote Link to comment Share on other sites More sharing options...
stormy Posted April 17, 2012 Share Posted April 17, 2012 So, still no way of showing "awaiting reply" tickets? It's the most used feature in our helpdesk. 0 Quote Link to comment Share on other sites More sharing options...
VicToMeyeZR Posted April 25, 2012 Author Share Posted April 25, 2012 agreed, we have missed a few tickets after upgrading to V5 in the past 24 hours because of this! Has anyone figured out a way to make the widget default to OPEN tickets instead of flagged tickets? So you don't actually go to the ticket area, and then blame a widget (that we never had before)? Weird.. Also for ^^ Yes an awaiting reply tab would be nice, but you should know your ticket system and which ones need a reply. Shouldn't you? 0 Quote Link to comment Share on other sites More sharing options...
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