LaceHost-Ishan Posted December 16, 2011 Share Posted December 16, 2011 With the last 1.5 release came much needed Add order functionality for mobile sales persons. But - 1. Clients cannot be added. 2. Domains cannot be registered (only alongwith another product) I find it pointless that clients cannot be added but orders can be added. A WHMCS app should mirror entire WHMCS functionality, bar modules, else it is better to use actual whmcs in the android browser for free. 0 Quote Link to comment Share on other sites More sharing options...
LaceHost-Ishan Posted December 17, 2011 Author Share Posted December 17, 2011 Example - Today I had a client ticket with incorrect invoice for a new order(this was the latest/last invoice generated by WHMCS). As I was on the move I logged in using aWHMCS and went to tickets > opened his ticket. 1. There is no way to go to that client's profile from the ticket. 2. So, I went to Orders and opened his order. 3. There is no way to view the invoice from the order line items section. 4. So I went to invoices section , but it listed invoices in some weird order and the latest invoice was not in first 2 pages. 5. So I went to clients > Search for client > client profile. 6. There is no way to view invoices in client profile. Finally I cancelled my attempt at doing this using aWHMCS and loaded the WHMCS admin in my browser. I wasted about 15-20 min doing the above steps, and only a few minutes doing it in the browser. aWHMCS is currently making life harder than making it simpler which is what apps are for. 0 Quote Link to comment Share on other sites More sharing options...
sgrayban Posted March 29, 2012 Share Posted March 29, 2012 I can't even get mine to work. All it gives is a error about XML... Server-side (XML) error occurred. Please contact support. 0 Quote Link to comment Share on other sites More sharing options...
hamishpalmer Posted April 6, 2012 Share Posted April 6, 2012 I can't even get mine to work. All it gives is a error about XML... Server-side (XML) error occurred. Please contact support. Same here, the app is junk... yet again Android is left out in the cold. My bank does the same thing, drives me nuts haha. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted April 6, 2012 WHMCS Support Manager Share Posted April 6, 2012 Have you followed the error message's advice and contacted us for support? This is usually easily resolved via ticket. 0 Quote Link to comment Share on other sites More sharing options...
jin Posted April 7, 2012 Share Posted April 7, 2012 Have you followed the error message's advice and contacted us for support? This is usually easily resolved via ticket. I don't use the above app but was intrigued by your response John, support isn't what it used to be, maybe that's why some might not open support tickets any longer. It just seems like a fight to get any sort of resolve on issues. I have 5 different bugs in my "Newest" purchase but won't even attempt to bring it to support, support used to be pleasant to deal with, now I cringe anytime I even think about having to open a support ticket for any issue, IMHO 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted April 9, 2012 WHMCS Support Manager Share Posted April 9, 2012 Hi jin, I am saddened to hear you say that. We have more support staff available than ever to help our customers and all the original guys are still working the helpdesk. If you have any specific grievances with our support provision please do contact me directly either here or open a ticket marked for my attention. 0 Quote Link to comment Share on other sites More sharing options...
kris1351 Posted April 11, 2012 Share Posted April 11, 2012 It's not just the aWHMCS, the iWHMCS is pure rubbish also. Constant crashes, information incorrect and constantly shows other customers information when you click on a client. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted April 16, 2012 WHMCS Support Manager Share Posted April 16, 2012 This is not normal behaviour of the iWHMCS app - you'd see a lot more complaints here if that was the case - please do open a support ticket so we can investigate and resolve the issue for you. 0 Quote Link to comment Share on other sites More sharing options...
LaceHost-Ishan Posted January 16, 2013 Author Share Posted January 16, 2013 13 Months have passed since the last update for this complete waste of money app. None of the issues I have mentioned above have been addressed in the thread nor in the app. It would be better to outsource this to someone else like WHMCS Live chat so that atleast we can have the required functionality. 0 Quote Link to comment Share on other sites More sharing options...
DavidBee Posted January 16, 2013 Share Posted January 16, 2013 The WHMCS live chat is no the best either. Constant crashing issues when resulted with unhappy customers. Have tried and tested many times over the years and none of our staff were happy with how it ran. 0 Quote Link to comment Share on other sites More sharing options...
MemoryX2 Posted March 17, 2013 Share Posted March 17, 2013 It has been a very long time since the last response to this thread, however it has been a ridiculous amount of time since the last update to the overpriced nonfunctional aWHMCS app. WHMCS just recently released 5.2.2 stable, please update the app so that clients will be happy with your product instead of looking for a replacement. 0 Quote Link to comment Share on other sites More sharing options...
Bubka3 Posted March 18, 2013 Share Posted March 18, 2013 Yea, we don't really use the mobile web or apps. They all don't work well or efficiently. 0 Quote Link to comment Share on other sites More sharing options...
Cape Dave Posted March 22, 2013 Share Posted March 22, 2013 I think we deserve an upgrade. Um, like real soon. Thanks in advance! 0 Quote Link to comment Share on other sites More sharing options...
MemoryX2 Posted March 23, 2013 Share Posted March 23, 2013 +1 We can only hope. Thus far it looks grim.. 0 Quote Link to comment Share on other sites More sharing options...
twhiting9275 Posted March 24, 2013 Share Posted March 24, 2013 Wow, I didn't even think to check domain registration. yet another case of if it works, don't mess with it. EVERY single domain, when it comes to synchronization: Error for (domainhere): An unexpected error has occurred<br> This only tells me that registering and renewing domains is going to be impossible as well. WTG, Matt and crew. You broke ANOTHER item that your clients depend on. How long is it going to be before you get THIS one fixed, hmmm? As I said earlier today, I used to recommend this thing like nobody's business, but given the garbage we're seeing here, the lack of professionalism, the lack of fixes in a timely manner, well, who can blame someone for hoping that a real alternative comes out, and quickly. 0 Quote Link to comment Share on other sites More sharing options...
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