Ramsay Posted September 28, 2010 Share Posted September 28, 2010 I have the latest version of WHMCS installed - 4.3.1. If I create an invoice for a product then add a partial payment to the invoice and send email confirmation to the client, the client will then receive a receipt confirming full payment of the invoice (not partial payment) and also a pdf attachment with a full unpaid demand. Needless to say I have had a few complains and unhappy clients due to this. Am I doing something wrong or is this a bug? 0 Quote Link to comment Share on other sites More sharing options...
GGWH-James Posted September 28, 2010 Share Posted September 28, 2010 We've not noticed this. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 28, 2010 WHMCS Support Manager Share Posted September 28, 2010 Check your email template, it sounds like you want to use a different merge field, perhaps {$invoice_last_payment_amount} ? 0 Quote Link to comment Share on other sites More sharing options...
Ramsay Posted October 2, 2010 Author Share Posted October 2, 2010 Check your email template, it sounds like you want to use a different merge field, perhaps {$invoice_last_payment_amount} ? The email template I am using is the default template for WHMCS. This shouldn't happen by default in WHMCS as the email reports incorrectly the balance both on the email text and on the pdf attachment. 0 Quote Link to comment Share on other sites More sharing options...
springs Posted October 2, 2010 Share Posted October 2, 2010 We've experienced the same exact result in the PDF's. It shows "semi" correctly under the Printer version as there is also the transactions listed at the bottom, but unfortunately, the automated PDF's sent don't reflect this. 0 Quote Link to comment Share on other sites More sharing options...
Ramsay Posted November 10, 2010 Author Share Posted November 10, 2010 We've experienced the same exact result in the PDF's. It shows "semi" correctly under the Printer version as there is also the transactions listed at the bottom, but unfortunately, the automated PDF's sent don't reflect this. Yes I am still having the same issue, I just had another disgruntled client complain about it. 0 Quote Link to comment Share on other sites More sharing options...
aegisdesign Posted May 24, 2011 Share Posted May 24, 2011 I'm getting this also with v4.5.1. I've upgraded since the 3.x versions so if it's an old email template, that may be why. If so, shouldn't the upgrade process upgrade the templates? 0 Quote Link to comment Share on other sites More sharing options...
Grizzlyware Josh Posted May 24, 2011 Share Posted May 24, 2011 If the upgrade process upgraded your email templates, then all your custom changes will be lost... Bad idea for a developer to ruin the admins day forcing him to remake his templates 0 Quote Link to comment Share on other sites More sharing options...
aegisdesign Posted May 24, 2011 Share Posted May 24, 2011 If the upgrade process upgraded your email templates, then all your custom changes will be lost... Bad idea for a developer to ruin the admins day forcing him to remake his templates If the upgrade process overwrote my customised templates then yes, I'd agree but in this case it's the default templates that have not been customised. 0 Quote Link to comment Share on other sites More sharing options...
aegisdesign Posted May 24, 2011 Share Posted May 24, 2011 Just checked how email templates work. eek. I'm not surprised they don't get updated during an upgrade as they're SQL inserts. Some of us with WHMCS versions that go back a few years might have very different templates in our databases from v4.5. Surely, these should be external text/html/smarty tpl files rather than in the database? Matt? 0 Quote Link to comment Share on other sites More sharing options...
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