cocabean Posted June 8, 2010 Share Posted June 8, 2010 I get around 10-20 Spam support tickets a day. Example: Subject "ZoMXIYZVEuYazey" Message [[spam URLs removed, so we don't help them]] Any advice how to stop these? Thank you. 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted June 8, 2010 Share Posted June 8, 2010 Spam filtering on your mail server? 0 Quote Link to comment Share on other sites More sharing options...
cocabean Posted June 8, 2010 Author Share Posted June 8, 2010 Spam filtering on your mail server? It is not my email, it is the support ticket system that it is getting spammed. I know WHMCS has "Support Ticket Spam Control" But each time it is a different sender, different subject and different phrase so I don't know what I can do. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 9, 2010 WHMCS Support Manager Share Posted June 9, 2010 If these are being submitted via your website they will have an IP Address at the bottom of the message. Do you have captcha enabled? Setup > General Settings > Other tab. 0 Quote Link to comment Share on other sites More sharing options...
cocabean Posted June 10, 2010 Author Share Posted June 10, 2010 Didn't really want to activiate this but guess I will have to, thanks. 0 Quote Link to comment Share on other sites More sharing options...
cocabean Posted June 17, 2010 Author Share Posted June 17, 2010 Sorry to bump this up but I have a question is there a way to enable the captcha for only the contact form? I don't wish for it to be on where people search for domains as this is really annoying for users. Thanks 0 Quote Link to comment Share on other sites More sharing options...
harveygwa Posted February 9, 2011 Share Posted February 9, 2011 i get these same emails. only to my support tecket system. i had an idea on how to stop this but dont know how to do it or if it can be done. all the subjects have a "# " befor all the random letters. is their a way that you could use a wild card in the whmcs spam control filter to stop all emails with a " # " in the subject from getting though. also most of the email address end in " .jp " ?? just an idea dont know if it can be done 0 Quote Link to comment Share on other sites More sharing options...
jeremyhaber Posted February 9, 2011 Share Posted February 9, 2011 I actually disabled the ability to start tickets through email. Now clients in my installations of WHMCS have to start tickets through WHMCS. Any emails attempting to start tickets will just be ignored. 0 Quote Link to comment Share on other sites More sharing options...
nexthost Posted February 12, 2011 Share Posted February 12, 2011 I am also getting these spam emails, at least 5 a day, via support tickets via whmcs.. something needs to be done about it, I believe it's a new bot out there. catcpha isn't any good as, you need re-catchpa my buddy created the code to get past catchpa which is rather neat, but annoying for most people. 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted February 12, 2011 Share Posted February 12, 2011 If they are sent by email, then they should be matched against a specific customers account to be accepted Therefore it sounds more like they are being processed by the supportticket.php form Setup the support ticket system to require customer login 0 Quote Link to comment Share on other sites More sharing options...
WIS hosting Posted July 25, 2011 Share Posted July 25, 2011 I also have Captcha enabled, and still receiving spam in version 4.5.2. I only allow tickets being created in WHMCS and not piped by mail. Maybe WHMCS can take a look again to the Captcha as it doesn't seem to work anymore against new bots. 0 Quote Link to comment Share on other sites More sharing options...
Mustang Posted August 15, 2011 Share Posted August 15, 2011 Same problem here, Captcha enabled and spam tickets coming through the website. Maybe a math question against spam? 0 Quote Link to comment Share on other sites More sharing options...
Ashley.S. Posted October 8, 2011 Share Posted October 8, 2011 It is also starting to annoy me and my staff now, and no they are NOT coming in via email, they are actually manually visiting the contact link and submitting a ticket and we can't go blocking every single email/ip subject used by them... Time for a better Captcha selection me thinks... 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted October 10, 2011 WHMCS Support Manager Share Posted October 10, 2011 Reaptcha is available in version 5.0 which should prove more robust. 0 Quote Link to comment Share on other sites More sharing options...
Ashley.S. Posted October 10, 2011 Share Posted October 10, 2011 Reaptcha is available in version 5.0 which should prove more robust. That's great news to hear John 0 Quote Link to comment Share on other sites More sharing options...
mannnq Posted October 17, 2011 Share Posted October 17, 2011 Reaptcha is available in version 5.0 which should prove more robust. Any solution for now? 0 Quote Link to comment Share on other sites More sharing options...
yaimomda Posted October 22, 2011 Share Posted October 22, 2011 i got problem same everybody. https://www.keycaptcha.com work better recaptcha, please add to whmcs 5. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted October 22, 2011 Share Posted October 22, 2011 Frankly, that's awful and leaves out sight impaired users. 0 Quote Link to comment Share on other sites More sharing options...
Ashley.S. Posted October 22, 2011 Share Posted October 22, 2011 (edited) If you really want to throw a spanner in the works, there is always solve media http://www.solvemedia.com/ What might be better at some point could be a system that allows a choice so WHMCS users can use something of their own choice so they are not forced to choose between a basic one or ReCaptcha for example Edited October 22, 2011 by Ashley.S. 0 Quote Link to comment Share on other sites More sharing options...
Cygnostik Posted November 27, 2011 Share Posted November 27, 2011 I've been seeing this same kind of spamming but at least in my case there are a couple of points that make it especially difficult... If you look close you'll notice they're being submitted as sales tickets. In my case I only take support & sales tickets from existing customers so I'm forced to assume these are coming from the pre-sales page which is obviously for people who can't log-in. It is specifically just this one pre-sales contact page which should be able to have some kind of security feature enabled... Also, I don't know what's up with all the people who make stupid remarks like "block the IP address" but since nobody else has bothered to respond to them: Infuriatingly, each message is always from a totally different IP address. Usually a totally different network, spread across many countries. The subject of the spam I've been getting doesn't have the # symbol in it and in fact every single part is totally randomized. :-( 0 Quote Link to comment Share on other sites More sharing options...
Blueberry3.14 Posted December 3, 2011 Share Posted December 3, 2011 I'm not sure if it's a bug in v5.0.2 or intended behavior, but the reCaptcha doesn't display on the domain checker until AFTER the user has clicked a button. Then there's an error message, as if they've done something wrong. At this point I'm willing to deal with a little more spam (most as submitted by humans hired to do so, rather than bots) in order to not piss off and annoy potential customers. 0 Quote Link to comment Share on other sites More sharing options...
lance Posted December 3, 2011 Share Posted December 3, 2011 blueberry3.14 there is a patch for recaptcha, this in the v5 patches section post #10 at http://forum.whmcs.com/showthread.php?t=43291 0 Quote Link to comment Share on other sites More sharing options...
Blueberry3.14 Posted December 4, 2011 Share Posted December 4, 2011 blueberry3.14 there is a patch for recaptcha, this in the v5 patches section post #10 at http://forum.whmcs.com/showthread.php?t=43291 And I applied the patch when it first came out. No change, the issue/bug is still happening. Only now my bug report has been deleted, so someone else can take the time to write the next one. 0 Quote Link to comment Share on other sites More sharing options...
nexthost Posted December 20, 2011 Share Posted December 20, 2011 I'm getting 20 spam emails a day, this sucks. 0 Quote Link to comment Share on other sites More sharing options...
alinford Posted December 20, 2011 Share Posted December 20, 2011 One option is to make it so that only logged in users can use the submit ticket option, and have users that are not logged in use an email link instead. Your mail server should catch the spam, while users would still be able to submit tickets without the captcha enabled. 0 Quote Link to comment Share on other sites More sharing options...
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