Jump to content

No flag notification?


Recommended Posts

Anyone else have the problem where, If I flag a support ticket to an individual on my staff that they do not receive email notification of that??


I can assign it to them but unless they login and look they dont even know that its been assigned to them. Has anyone found a way to fix this ? or am I not doing something right.

Link to comment
Share on other sites

  • 1 month later...

I just flagged a ticket for another tech and the function is set, however the email that is sent...the to: filed is blank...


A message that you sent contained no recipient addresses, and therefore no delivery could be attempted.


------ This is a copy of your message, including all the headers. ------



Subject: New Support Ticket Flagged to You

X-PHP-Script: mydomain.com/admin/supporttickets.php for **.154.77.187

Date: Thu, 23 Apr 2009 04:58:40 -0500

Return-Path: noreply@mydomain.com

From: CyberLNC Internet Solutions <noreply@mydomain.com>

Message-ID: <d9a3703b6f832c6b03d11af77037915c@cyberlnc.com>

X-Priority: 3

MIME-Version: 1.0

Content-Transfer-Encoding: 8bit

Content-Type: text/plain; charset="iso-8859-7"


<p><a href="http://www.mydomain.com" target="_blank"><img src="https://cyberlnc.com/images/cyber_logo.gif" alt="CyberLNC Internet Solutions" border="0"></a></p><font style="font-family:Verdana;font-size:11px"><p>A new support ticket has been flagged to you.</p><p>Department: Support<br>Subject: <br>Priority: Medium</p><p><a href="http://www.mydomain.com/admin/">http://www.mydomain.com/admin/</a></p>

Link to comment
Share on other sites

  • 2 months later...
  • 3 months later...
This feature does exist and they should be receiving an email when the ticket is flagged to them if enabled for notifications :)




Hi Matt,


Will you please clarify: If an admin does not have the "Support Tickets Notifications" checked in their Admin Details, they will also not receive flagged ticket e-mail notifications?


Is there any way to configure an admin to receive notification for flagged tickets, but not receive all of the other e-mail chatter for that department (new tickets opened, replies, etc.).


Our goal is to notify admins when tickets are flagged to them, but not require that they also receive all of the other notifications.


Thanks, Daniel.

Link to comment
Share on other sites

  • 3 weeks later...

We are actually looking for exactly the same. Support is normally handled by general support staff, unless they flag a ticket .. then that specific person (who is normally not dealing with support) should be looking at the issue (and should receive a notification for it).

Link to comment
Share on other sites

Please confirm Support Tickets Notifications is ticked in Setup > Administrators > Edit.


Support Tickets Notifications work .. but we ONLY want to get a notification to the administrator for which a ticket is flagged, without that administrator receiving a copy of all incoming emails. So this really is a feature request.

Link to comment
Share on other sites

  • 2 weeks later...

Sorry for having hijacked this ticket. I have enabled the support ticket notifications for my account, and receive them, but I do not get an extra email if a ticket is flagged with my name. According to the above that should be the case, so this seems to be a bug. Can a patch be provided?

Link to comment
Share on other sites

  • 2 weeks later...

I came across this thread after a google.


With my primary 'default' account I get notified if a ticket is flagged for me however none of the other admin accounts do.


Furthermore, when I do get a notification the fields 'Department:' and 'Priority' are blank!

Link to comment
Share on other sites

  • 1 year later...

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated