PrimaryTarget Posted February 25, 2009 Share Posted February 25, 2009 Anyone else have the problem where, If I flag a support ticket to an individual on my staff that they do not receive email notification of that?? I can assign it to them but unless they login and look they dont even know that its been assigned to them. Has anyone found a way to fix this ? or am I not doing something right. 0 Quote Link to comment Share on other sites More sharing options...
PrimaryTarget Posted March 4, 2009 Author Share Posted March 4, 2009 Bump anyone ?? 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted March 4, 2009 Share Posted March 4, 2009 I'm not sure that functionality exists. 0 Quote Link to comment Share on other sites More sharing options...
JLHC Posted March 5, 2009 Share Posted March 5, 2009 This feature does not exist, but it would be nice to have it enabled for future versions. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted March 5, 2009 WHMCS CEO Share Posted March 5, 2009 This feature does exist and they should be receiving an email when the ticket is flagged to them if enabled for notifications Matt 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted March 5, 2009 Share Posted March 5, 2009 This feature does exist and they should be receiving an email when the ticket is flagged to them if enabled for notifications Matt Although we wouldn't use the feature, I've just tested and it's not working for us either. 0 Quote Link to comment Share on other sites More sharing options...
D-Litz Posted April 23, 2009 Share Posted April 23, 2009 I just flagged a ticket for another tech and the function is set, however the email that is sent...the to: filed is blank... A message that you sent contained no recipient addresses, and therefore no delivery could be attempted. ------ This is a copy of your message, including all the headers. ------ To: Subject: New Support Ticket Flagged to You X-PHP-Script: mydomain.com/admin/supporttickets.php for **.154.77.187 Date: Thu, 23 Apr 2009 04:58:40 -0500 Return-Path: noreply@mydomain.com From: CyberLNC Internet Solutions <noreply@mydomain.com> Message-ID: <d9a3703b6f832c6b03d11af77037915c@cyberlnc.com> X-Priority: 3 MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="iso-8859-7" <p><a href="http://www.mydomain.com" target="_blank"><img src="https://cyberlnc.com/images/cyber_logo.gif" alt="CyberLNC Internet Solutions" border="0"></a></p><font style="font-family:Verdana;font-size:11px"><p>A new support ticket has been flagged to you.</p><p>Department: Support<br>Subject: <br>Priority: Medium</p><p><a href="http://www.mydomain.com/admin/">http://www.mydomain.com/admin/</a></p> 0 Quote Link to comment Share on other sites More sharing options...
PrimaryTarget Posted April 23, 2009 Author Share Posted April 23, 2009 Hey Matt, can we figure out why it doesnt work this feature is quite crucial when it comes to assigning my staff tickets and making sure they are notified and can handle it ASAP instead of waiting until the next time they login to WHMCS Thanks 0 Quote Link to comment Share on other sites More sharing options...
wworker Posted July 21, 2009 Share Posted July 21, 2009 I am experiencing the same issue. Emails aren't being sent to the flagged tech. Has anyone come up with a possible cause/solution? Brian 0 Quote Link to comment Share on other sites More sharing options...
anthill Posted November 10, 2009 Share Posted November 10, 2009 This feature does exist and they should be receiving an email when the ticket is flagged to them if enabled for notifications Matt Hi Matt, Will you please clarify: If an admin does not have the "Support Tickets Notifications" checked in their Admin Details, they will also not receive flagged ticket e-mail notifications? Is there any way to configure an admin to receive notification for flagged tickets, but not receive all of the other e-mail chatter for that department (new tickets opened, replies, etc.). Our goal is to notify admins when tickets are flagged to them, but not require that they also receive all of the other notifications. Thanks, Daniel. 0 Quote Link to comment Share on other sites More sharing options...
dreas Posted November 26, 2009 Share Posted November 26, 2009 We are actually looking for exactly the same. Support is normally handled by general support staff, unless they flag a ticket .. then that specific person (who is normally not dealing with support) should be looking at the issue (and should receive a notification for it). 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted November 26, 2009 WHMCS Support Manager Share Posted November 26, 2009 Please confirm Support Tickets Notifications is ticked in Setup > Administrators > Edit. 0 Quote Link to comment Share on other sites More sharing options...
dreas Posted November 27, 2009 Share Posted November 27, 2009 Please confirm Support Tickets Notifications is ticked in Setup > Administrators > Edit. Support Tickets Notifications work .. but we ONLY want to get a notification to the administrator for which a ticket is flagged, without that administrator receiving a copy of all incoming emails. So this really is a feature request. 0 Quote Link to comment Share on other sites More sharing options...
dreas Posted December 8, 2009 Share Posted December 8, 2009 Sorry for having hijacked this ticket. I have enabled the support ticket notifications for my account, and receive them, but I do not get an extra email if a ticket is flagged with my name. According to the above that should be the case, so this seems to be a bug. Can a patch be provided? 0 Quote Link to comment Share on other sites More sharing options...
aXeR Posted December 17, 2009 Share Posted December 17, 2009 I came across this thread after a google. With my primary 'default' account I get notified if a ticket is flagged for me however none of the other admin accounts do. Furthermore, when I do get a notification the fields 'Department:' and 'Priority' are blank! 0 Quote Link to comment Share on other sites More sharing options...
Si Posted September 16, 2011 Share Posted September 16, 2011 was this ever fixed/clarified? I've just flagged a ticket from SALES to one of our Web Design Dept team and nothing was sent to him to let him know. 0 Quote Link to comment Share on other sites More sharing options...
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