slim Posted 21 hours ago Share Posted 21 hours ago Hi Recently we have noticed some customers cards failing to process with the following error in the debug log. Status => error Decline Reason => The system could not verify the payment authorization. Reload the page and try again. error => The system could not verify the payment authorization. Reload the page and try again. When i check stripe, there is no evidence of an attempted transaction, so it seems like its failing before getting to stripe. I have checked by API keys (rotated) - all good - and some customers cards process ok. Has anyone else noticed this error? 0 Quote Link to comment Share on other sites More sharing options...
bear Posted 17 hours ago Share Posted 17 hours ago Yes, I saw this also. Eventually it cleared on it's own and the retry went through. Seemed isolated to one client only, on a stored (at Stripe) card. 0 Quote Link to comment Share on other sites More sharing options...
slim Posted 6 hours ago Author Share Posted 6 hours ago (edited) WHMC replied to my ticket with a hotpatch and a note that it was a known problem - However, it doesn't appear to have worked. I am waiting for a response now. Edited 6 hours ago by slim 0 Quote Link to comment Share on other sites More sharing options...
bear Posted 3 hours ago Share Posted 3 hours ago When it cleared for me I assumed it was likely a connection issue, but if it's being patched, did they say what's up? 0 Quote Link to comment Share on other sites More sharing options...
slim Posted 2 hours ago Author Share Posted 2 hours ago The hotpatch supplied doesnt seem to work. They didnt tell me anything more than it was a known issue, WHMCS-27204 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.