slim Posted 19 hours ago Share Posted 19 hours ago Hi Recently we have noticed some customers cards failing to process with the following error in the debug log. Status => error Decline Reason => The system could not verify the payment authorization. Reload the page and try again. error => The system could not verify the payment authorization. Reload the page and try again. When i check stripe, there is no evidence of an attempted transaction, so it seems like its failing before getting to stripe. I have checked by API keys (rotated) - all good - and some customers cards process ok. Has anyone else noticed this error? 0 Quote Link to comment Share on other sites More sharing options...
bear Posted 15 hours ago Share Posted 15 hours ago Yes, I saw this also. Eventually it cleared on it's own and the retry went through. Seemed isolated to one client only, on a stored (at Stripe) card. 0 Quote Link to comment Share on other sites More sharing options...
slim Posted 4 hours ago Author Share Posted 4 hours ago (edited) WHMC replied to my ticket with a hotpatch and a note that it was a known problem - However, it doesn't appear to have worked. I am waiting for a response now. Edited 4 hours ago by slim 0 Quote Link to comment Share on other sites More sharing options...
bear Posted 2 hours ago Share Posted 2 hours ago When it cleared for me I assumed it was likely a connection issue, but if it's being patched, did they say what's up? 0 Quote Link to comment Share on other sites More sharing options...
slim Posted 1 hour ago Author Share Posted 1 hour ago The hotpatch supplied doesnt seem to work. They didnt tell me anything more than it was a known issue, WHMCS-27204 0 Quote Link to comment Share on other sites More sharing options...
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