Evolve Web Hosting Posted June 29 Share Posted June 29 I just completed a fresh install of 8.13.1 and no mater how many times I click 'deny' about the Analytics tracking, that notification returns every time I revisit the dashboard. How do I make this stop? 0 Quote Link to comment Share on other sites More sharing options...
twhiting9275 Posted July 1 Share Posted July 1 Yup. It's a plot! The only way to make it go away is to 'allow tracking' Sad, really. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 2 WHMCS Support Manager Share Posted July 2 Hi @Evolve Web Hosting, When you dismiss the message or click Deny Tracking, a cookie; trackingOptInDismissed is set to ensure the prompt is not displayed again for that admin. Please ensure that your browser isn't blocking the cookie from your website or deleting it, so that your choice can be remembered. 0 Quote Link to comment Share on other sites More sharing options...
DennisHermannsen Posted July 2 Share Posted July 2 4 hours ago, WHMCS John said: When you dismiss the message or click Deny Tracking, a cookie; trackingOptInDismissed is set to ensure the prompt is not displayed again for that admin. We've had the same issue, but only for select admins. They do have the cookie, but the little banner is still showing. I can't recall how we fixed it but it was a lot of cookie-clearing and logging out/logging in - and then suddenly it happened for my own account for a few minutes. I actually thought it was a problem with our WHMCS installation but seeing this post, I think it's a problem with the software instead. 0 Quote Link to comment Share on other sites More sharing options...
Evolve Web Hosting Posted July 3 Author Share Posted July 3 19 hours ago, WHMCS John said: When you dismiss the message or click Deny Tracking, a cookie; trackingOptInDismissed is set to ensure the prompt is not displayed again for that admin. Please ensure that your browser isn't blocking the cookie from your website or deleting it, so that your choice can be remembered. This may have been the intended behaviour but it's not reality. No matter what browser I use, the notification never goes away. It's always there every time I visit the dashboard. 0 Quote Link to comment Share on other sites More sharing options...
twhiting9275 Posted July 3 Share Posted July 3 4 hours ago, Evolve Web Hosting said: This may have been the intended behaviour but it's not reality. No matter what browser I use, the notification never goes away. It's always there every time I visit the dashboard. Yup Can confirm this behavior with at least one install Dismiss it, it goes away temporarily. Hit the dashboard again, and it comes right back 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 4 WHMCS Support Manager Share Posted July 4 Hi, Please check your browser's cookie settings to ensure the cookie is present: 0 Quote Link to comment Share on other sites More sharing options...
Evolve Web Hosting Posted July 8 Author Share Posted July 8 On 7/2/2025 at 4:43 PM, WHMCS John said: Hi @Evolve Web Hosting, When you dismiss the message or click Deny Tracking, a cookie; trackingOptInDismissed is set to ensure the prompt is not displayed again for that admin. Please ensure that your browser isn't blocking the cookie from your website or deleting it, so that your choice can be remembered. @WHMCS John the cookie is set (it is httpOnly false and samesite Lax - if that's of concern) There are 2 errors related to this and it's very very easy to repeat the steps and have the notification continue to re appear on the dashboard. It does it in 6 different browsers that I've checked. 0 Quote Link to comment Share on other sites More sharing options...
Evolve Web Hosting Posted July 15 Author Share Posted July 15 @WHMCS John now it gets even more annoying because I login and see this screen too, followed by the same pop out on the dashboard. You're not gonna track me any more than I can control and it's super annoying. I won't because it's not an easy move but it makes me want to change software, it's that bothersome. We should be able to say NO once and that's it. 0 Quote Link to comment Share on other sites More sharing options...
Evolve Web Hosting Posted July 15 Author Share Posted July 15 Forgot to mention that even when I click 'do not show this again', it still continues to appear. 0 Quote Link to comment Share on other sites More sharing options...
Evolve Web Hosting Posted July 16 Author Share Posted July 16 @WHMCS John Is there code injected directly from Mixpanel? For the first time since I started setting up this new version, the pop up is not appearing. I haven't changed anything on my install which makes me wonder if that's coming directly from Mixpanel. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 18 WHMCS Support Manager Share Posted July 18 @Evolve Web Hosting, No code is injected into the WHMCS page from Mixpanel. 0 Quote Link to comment Share on other sites More sharing options...
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