slim Posted May 30 Share Posted May 30 Has anyone migrated from SupportPal back to the WHMCS ticket system? If so, is there an import tool ? 0 Quote Link to comment Share on other sites More sharing options...
Azhar Patel Posted May 30 Share Posted May 30 Hello @slim Not sure about tool but API's are available for the same. Import possible with custom script with API Do let me know if you need custom Solution 0 Quote Link to comment Share on other sites More sharing options...
Damo Posted May 31 Share Posted May 31 I'm curious @slim why are you dropping SupportPal? 0 Quote Link to comment Share on other sites More sharing options...
slim Posted May 31 Author Share Posted May 31 I use supportpal on one of my two installs, and whmcs built in support on the other. Both work, but I prefer native solutions - the only thing I’d really miss is being able to directly paste screen shots directly into the ticket - which support pal does perfectly. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted May 31 Share Posted May 31 Support Pal wasn't for us. We tested before moving into it, and not only was the import wonky, but there was a lot about the interface that just wasn't "right" for us. This was some time ago, and it may have changed/improved since. For us to commit to maintaining a third party (though integrated) desk, it had to be a clear improvement to the system. Despite shortcomings, native app trumps 3rd party unless they *really* shine. 0 Quote Link to comment Share on other sites More sharing options...
AMateos Posted September 25 Share Posted September 25 Same case here. We started using SupportPal a few weeks ago, tempted by the AI assistant feature which, although it works relatively well, is not enough for the problems we are facing. In our case, the predefined response search doesn’t work in SupportPal; it never finds the answer we’re looking for, and you have to browse through all of them or filter by tag to find it. This is difficult for support replies where we have more than 150 predefined responses. It’s also not easy to locate a client in order to open a ticket under their account. The search fails, and sometimes it doesn’t find them even though they exist. Another issue we’ve detected is that affiliate tickets are not being created in SupportPal and continue to be created in WHMCS. Because of this, we are considering going back to WHMCS as our support system. Has anyone who has already done this been able to share their experience or how to switch back in the least painful way possible? For both our clients and our company, the ticket history is very important. Thank you. 0 Quote Link to comment Share on other sites More sharing options...
Damo Posted September 25 Share Posted September 25 We don't use the AI feature. Have you reached out SupportPal support? They've always been incredibly attentive and helpful for us. 0 Quote Link to comment Share on other sites More sharing options...
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