slim Posted Friday at 04:34 AM Share Posted Friday at 04:34 AM Has anyone migrated from SupportPal back to the WHMCS ticket system? If so, is there an import tool ? 0 Quote Link to comment Share on other sites More sharing options...
Azhar Patel Posted Friday at 07:17 AM Share Posted Friday at 07:17 AM Hello @slim Not sure about tool but API's are available for the same. Import possible with custom script with API Do let me know if you need custom Solution 0 Quote Link to comment Share on other sites More sharing options...
Damo Posted Saturday at 04:00 AM Share Posted Saturday at 04:00 AM I'm curious @slim why are you dropping SupportPal? 0 Quote Link to comment Share on other sites More sharing options...
slim Posted Saturday at 04:33 AM Author Share Posted Saturday at 04:33 AM I use supportpal on one of my two installs, and whmcs built in support on the other. Both work, but I prefer native solutions - the only thing I’d really miss is being able to directly paste screen shots directly into the ticket - which support pal does perfectly. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted Saturday at 11:01 AM Share Posted Saturday at 11:01 AM Support Pal wasn't for us. We tested before moving into it, and not only was the import wonky, but there was a lot about the interface that just wasn't "right" for us. This was some time ago, and it may have changed/improved since. For us to commit to maintaining a third party (though integrated) desk, it had to be a clear improvement to the system. Despite shortcomings, native app trumps 3rd party unless they *really* shine. 0 Quote Link to comment Share on other sites More sharing options...
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