ccm Posted June 21, 2023 Share Posted June 21, 2023 Hi, I am getting the following error when opening a new support ticket: Ticket ID Not Found. WHMCS V5.3.14 It was working fine, I just transferred the site to a new server and now it's assigning the Ticket ID: 0 to all new tickets for some reason. Thank you! 0 Quote Link to comment Share on other sites More sharing options...
TheHostingHeroes Posted June 21, 2023 Share Posted June 21, 2023 v5!! upgrade to the latest as your install will be full of security issues. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 21, 2023 WHMCS Support Manager Share Posted June 21, 2023 @ccm, For information on what this message means, please see: https://docs.whmcs.com/Support_Center_Issues#Ticket_ID_not_found 0 Quote Link to comment Share on other sites More sharing options...
ccm Posted June 26, 2023 Author Share Posted June 26, 2023 (edited) When I edit an invoice it's not updating either, do I need to modify any PHP settings for this to work? The page just refreshes and the changes are not updated. Thank you! Edited June 26, 2023 by ccm 0 Quote Link to comment Share on other sites More sharing options...
leemahoney3 Posted June 26, 2023 Share Posted June 26, 2023 You need to update your WHMCS, quite urgently. v5.3 has been EOL since October 31, 2015 0 Quote Link to comment Share on other sites More sharing options...
bear Posted June 27, 2023 Share Posted June 27, 2023 11 hours ago, leemahoney3 said: You need to update your WHMCS, quite urgently. v5.3 has been EOL since October 31, 2015 Though I agree, WHMCS EOL's versions really rapidly. Not hard to be behind. 😉 0 Quote Link to comment Share on other sites More sharing options...
leemahoney3 Posted June 27, 2023 Share Posted June 27, 2023 7 hours ago, bear said: Though I agree, WHMCS EOL's versions really rapidly. Not hard to be behind. 😉 True, but its getting close to 8 years now, really would be time for an upgrade! 0 Quote Link to comment Share on other sites More sharing options...
ccm Posted July 1, 2023 Author Share Posted July 1, 2023 (edited) Resolved. Thank you! Edited July 1, 2023 by ccm 0 Quote Link to comment Share on other sites More sharing options...
bear Posted July 1, 2023 Share Posted July 1, 2023 10 hours ago, ccm said: Resolved. Frustrating for anyone looking for the answer. Imagine if you'd come to this community looking for help with some odd question and the only relative thread about it ended with that single word... 0 Quote Link to comment Share on other sites More sharing options...
ccm Posted July 1, 2023 Author Share Posted July 1, 2023 Disable MySQL Strict Mode to resolve the issue. 0 Quote Link to comment Share on other sites More sharing options...
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