FutureX Posted September 7, 2022 Share Posted September 7, 2022 Just started getting this when I try to access the client area. I can get to the admin area of WHMCS no problem and the client area was working fine until a day or so ago. Trying to re-trace my steps on what changes. When I look at the Apache logs it's bouncing between these three locations: GET /login HTTP/1.0" 302 890 GET /clientarea.php HTTP/1.0" 302 841 GET /?whmpca=login HTTP/1.0" 302 849 I'm not redirecting anything additional. I checked the .htaccess file and it's what WHMCS wants per the General Settings Full Friendly Rewrite / System-Detected Environment Mode Inspection is all green Override is off Auto-Manged Rewrite is On and synchronized. The .htaccess rules are the same that are in the live .htaccess file. Stumped 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Technical Analyst WHMCS Anwar Posted September 7, 2022 WHMCS Technical Analyst Share Posted September 7, 2022 Hi there, A redirect loop occurs when a website instructs your browser to redirect to a page, which then instructs your browser to redirect to a different page. This continues until your browser stops redirecting and signals that a redirect loop has occurred. This number varies from browser to browser, but is often about 21. Typically, this is the result of a misconfiguration on the website or server. We have a Troubleshooting a Redirect Loop guide that explains some probable causes and resolution steps for this issue. Checking WHMCS Configuration Checking mod_rewrite Rules .htaccess Cloudflare SSL For detailed troubleshooting instructions, visithttps://help.whmcs.com/m/troubleshooting/l/802231-troubleshooting-a-redirect-loop 1 Quote Link to comment Share on other sites More sharing options...
bear Posted September 7, 2022 Share Posted September 7, 2022 11 hours ago, FutureX said: GET /?whmpca=login Never seen that. An additional login; to what? 0 Quote Link to comment Share on other sites More sharing options...
FutureX Posted September 7, 2022 Author Share Posted September 7, 2022 5 hours ago, WHMCS Anwar said: Hi there, A redirect loop occurs when a website instructs your browser to redirect to a page, which then instructs your browser to redirect to a different page. This continues until your browser stops redirecting and signals that a redirect loop has occurred. This number varies from browser to browser, but is often about 21. Typically, this is the result of a misconfiguration on the website or server. We have a Troubleshooting a Redirect Loop guide that explains some probable causes and resolution steps for this issue. Checking WHMCS Configuration Checking mod_rewrite Rules .htaccess Cloudflare SSL For detailed troubleshooting instructions, visithttps://help.whmcs.com/m/troubleshooting/l/802231-troubleshooting-a-redirect-loop @WHMCS Anwar Thanks for the reply. I tried those suggestions and nothing worked. 0 Quote Link to comment Share on other sites More sharing options...
FutureX Posted September 7, 2022 Author Share Posted September 7, 2022 4 hours ago, bear said: Never seen that. An additional login; to what? @bear Yes, strange. I'm not sure where or what whmpca is? Now if I click "Hidden" on a product as soon as I Save I get this error (asterisks replace the domain name): PDOException: SQLSTATE[42S22]: Column not found: 1054 Unknown column 'shortDescription' in 'field list' in /var/www/vhosts/****.****.com/httpdocs/vendor/illuminate/database/Connection.php:485 The column 'short_description' does exist in the 'tblproducts' table but not 'shortDescription' What does the vendor Illuminate do? I've had WHMPress installed for a while but I did just install WCOP (Cart & Order Page) plugin. I don't have the WCAP (Client Area ) plugin installed. My front end website is on a separate server than the backend, WHMCS 0 Quote Link to comment Share on other sites More sharing options...
leemahoney3 Posted September 7, 2022 Share Posted September 7, 2022 (edited) whmpca is related to WHMPress. Have you temporarily disabled all addons and hooks? Strange that nothing shows in any of logs. Edited September 7, 2022 by leemahoney3 0 Quote Link to comment Share on other sites More sharing options...
FutureX Posted September 7, 2022 Author Share Posted September 7, 2022 10 minutes ago, leemahoney3 said: whmpca is related to WHMPress. Have you temporarily disabled all addons and hooks? Strange that nothing shows in any of logs. @leemahoney3Yes! Good call. It was the WHMPress 'Helper' AddOn. Deactivating that solved the redirect problem. Now I have to get with their tech support to find out why. Thanks! 1 Quote Link to comment Share on other sites More sharing options...
mcswizzlestix Posted July 10, 2023 Share Posted July 10, 2023 On 9/26/2022 at 9:47 AM, Norservers said: Solved by ticket support. Fixed admin profile. On 9/7/2022 at 8:43 AM, WHMCS Anwar said: Hi there, A redirect loop occurs when a website instructs your browser to redirect to a page, which then instructs your browser to redirect to a different page. This continues until your browser stops redirecting and signals that a redirect loop has occurred. This number varies from browser to browser, but is often about 21. Typically, this is the result of a misconfiguration on the website or server. We have a Troubleshooting a Redirect Loop guide that explains some probable causes and resolution steps for this issue. Checking WHMCS Configuration Checking mod_rewrite Rules .htaccess Cloudflare SSL For detailed troubleshooting instructions, visit https://help.whmcs.com/m/troubleshooting/l/802231-troubleshooting-a-redirect-loop The guide you reference sux and is 100% un helpful. 0 Quote Link to comment Share on other sites More sharing options...
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