Jump to content

Issue with Plesk creating accounts early


Sydney at CloudExis

Recommended Posts

Hello!

I am running into an issue when my clients order web hosting. When clients order, it automatically creates the account on Plesk, but leaves the order on Pending. When I go to approve the order, it will throw up an error saying the account already exists. This is causing issues where clients are not automatically getting the emails with their account credentials. Is there a way to fix it so it automatically sends the email when the account is created?

 

I am using the latest versions of Plesk and WHMCS

Link to comment
Share on other sites

  • WHMCS Support Manager

Hi @Sydney at CloudExis.

The Order record will always be Pending until manually reviewed and accepted. But the Service record should become Active automatically once the service is provisioned successfully.

Try placing an order and accepting it via the admin area, to observe any potential issues in-situ.

I suspect you might be experiencing this situation: https://docs.whmcs.com/Plesk#Page_not_Found.2FTimeout.2F502_Bad_Gateway_error_creating_accounts

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated