PhilipUK Posted October 14, 2021 Share Posted October 14, 2021 I have an owned license, which still has a current Support & Updates subscription. I am aware I will need to switch to monthly billing when this period ends. Having updated to 8.3, I can now no longer access my installation as I'm getting the following error: RENEWAL REQUIRED You are using an Owned License for which the support & updates validity period expired before this release. To use this version of WHMCS, you must purchase a new license key. Do you have a fix for this bug or is it intended to make us have to upgrade early? 1 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted October 14, 2021 WHMCS Support Manager Share Posted October 14, 2021 Hi @PhilipUK, I believe this has been addressed via your ticket with our Licensing team. Any further problems, please don't hesitate to let us know. 1 Quote Link to comment Share on other sites More sharing options...
Bigol'tastynuggets Posted October 14, 2021 Share Posted October 14, 2021 2 hours ago, PhilipUK said: Do you have a fix for this bug or is it intended to make us have to upgrade early? I highly doubt it's a bug 😛 Curious what their response was if you fancy sharing? 0 Quote Link to comment Share on other sites More sharing options...
PhilipUK Posted October 14, 2021 Author Share Posted October 14, 2021 Thank you for the quick fix John. To be fair, it was a genuine bug and nothing malicious - and was fixed quickly. Was simply a case of my support expiry date being before the originally planned release date for 8.3. 1 Quote Link to comment Share on other sites More sharing options...
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