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Stuart Newton

Error upgrading from 8.1.3 to 8.2.1

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Error upgrading from 8.1.3 to 8.2.1

I recieve the following error:

Error (Help Documentation)
Error: errors.html)
out of 78909847 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-
cURL error 28: Operation timed out after 300000 milliseconds with 15248014
- Installing whmcs/whmcs (8.2.1):DownloadingIn CurlFactory.php line 207:
Package operations: 1 install, 0 updates, 0 removals
Updating dependencies
Loading composer repositories with package information
 
any advice

 

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I never bother with auto updates anymore.. they never work for me.. any other software (auto update) works, even WHMCS plugins.. but.. sort of a sinking/watching ship now.. WHMCS that is.

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10 hours ago, xyzulu said:

I never bother with auto updates anymore.. they never work for me.. any other software (auto update) works, even WHMCS plugins.. but.. sort of a sinking/watching ship now.. WHMCS that is.

Yeah, I avoid them! It's too risky, You don't always see what issues creep in initially! 

The best thing ever is watching all the people report issues with them saying staff are unaware of an issue! You see the same thing over and over again! Feign interest, Pretend it's shocking and never heard of before, Offload them by pretending it's not their fault! 

It's the company mantra now! Hide, Deflect and Deny! 

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Hi @Stuart Newton,

I'm sorry to hear you encountered an error applying the auto-update.

This error indicates that that cURL timeout of 300 seconds was reached downloading the update files from our server. I would expect an appropriately resourced webserver to take less than 10 seconds to download.

In our real-world benchmarking on various shared hosting providers, the longest download time we observed was 19 seconds.

Please check with your network admin to resolve any bottlenecks between your server and https://releases.whmcs.com/

 

@xyzulu,

Please review the contents of the tblupdatelog table, the entries at the end of the table will help us identify the cause of any auto-update failures.

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