[WHMCS] Client is requesting us to reset their password What should we do ?

[ManagedCloud-Hosting]

Hi WHMCS Team,

Client is requesting us to reset their password to the one they  sent us over Text Message, What should we do and how to achieve this  ?

We are using V8...Awaiting reply, Thanks... 

 

[pRieStaKos]

• Login as Owner

• Change Password (https://youdomain.com/whmcs/user/password)

[brian!]

1 hour ago, ManagedCloud-Hosting said:

Client is requesting us to reset their password to the one they  sent us over Text Message, What should we do and how to achieve this  ?

first thought would be to tell them to reset it themselves from the client area. 🙂

in v8, admins can't change users passwords directly - a feature that I can't believe there was a feature request opened for demanding that the option be removed. 🙄

I can only think of two options if you don't want the client to have any involvement in the process...

1. login as owner.
2. buy the Change User Password addon for $25 USD one-time.

as others have said, you shouldn't need to buy a third party addon to do this - at some point, WHMCS will likely have to put the feature back (possibly why the addon is one-time because they suspect the same too), but that doesn't help you now.

Edited January 19, 2021 by brian!

[bear]

2 minutes ago, brian! said:

a feature that I can't believe there was a feature request opened for demanding that the option be removed

Personally I can't believe something like that got enough attention it was implemented, but things many of us wanted went ignored. 
Did that have a lot of users saying it was wanted?

I also find it absurd to remove it while it can be so easily bypassed. 😉

Edited January 19, 2021 by bear

[ManagedCloud-Hosting]

I have seen so many important feature requests which can help admins and clients / users still pending for years now.

What I don't understand is why WHMCS choose this specific request and implemented ?  is this because they wanted to enhance Security ? Encryption ? What else ?