Automatic Emails using Email marketer are not sent

[Dimitra]

Hello,

I recently started using the Email Marketer in order to send automatic emails to my clients about their product's next due date.

My problem is although  I have configured everything (following the documentation) correctly but the emails are not sent.

I have created a Demo client with one product and a Email Marketer rule to send email 1 day before the product's Next Due Date. I have configured the product to expire (next due date) tomorrow, the demo client's email is correct (I have tested it and i can send/receive emails), but I still don't get the Product Expiring email.

 

Checking the logs, I found the following entries:

Notification sending failed for Rule ID 1 - Error: No Recipients Found

Created Invoice - Invoice ID: 123

Automated Task: Starting Invoices

 

As for the cron jobs, I have noticed the following:
in 'Set Up -> Automation Settings, I see the message Cron Status OK, however in the System Health page, I see the error:
The system cron does not appear to have completed successfully within the last 24 hours. Check your activity logs or learn more about enabling the cron in our documentation. 

I don't know if the cron job messages are related to the email problem.

 

System details:
WHMCS v7.10.2
PHP 7.3

 

Any help solving  the automatic emails problem would be appreciated.

[Stergios G]

Some issues, i am waiting for solution!

[Stergios G]

This works for me:

https://help.whmcs.com/m/automation/l/683269-advanced-cron-troubleshooting

the memory_limit was my problem. After i asked from my host to increase memory_limit to 256mb from 32mb.