netnow Posted August 10, 2020 Share Posted August 10, 2020 Good Morning, When in the Client Summary or Profile area(s), and click on the "Reset & Send Password" link, it appears a password us being generated, and being set for that client, but no email is being sent. - The "System Activity Log" says the password was reset, and an email has been sent, - The "System Email Message Log" does not show a message being sent. - Using the SIX theme. - WHMCS 7.10.2 Is there a checkbox or other knob somewhere in WHMCS config that might prevent/cause this? Any suggestions to further troubleshoot this? -T 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Dan Posted August 10, 2020 Share Posted August 10, 2020 Hello, It sounds like the email is being sent as you mentioned an entry in the activity log to this effect. Password Reset emails are not logged in the email log for security reasons, we have this noted on our docs article here: https://docs.whmcs.com/Email_Sending_Issues I would suggest checking the docs article for sending issues, and of course don't forget to check spam/junk folders! If you're still stuck please raise a support ticket and one of the team can take a closer look and best advise. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted August 10, 2020 Share Posted August 10, 2020 2 hours ago, netnow said: Is there a checkbox or other knob somewhere in WHMCS config that might prevent/cause this? if you were to disable the relevant email template for these passwords resets, then the client summary alert would still tell you that the password reset has been sent - even if it hasn't actually been sent... however, I don't think that is occurring in your case because if the template was disabled, then the email wouldn't be logged as being sent (as yours was). 0 Quote Link to comment Share on other sites More sharing options...
netnow Posted August 11, 2020 Author Share Posted August 11, 2020 Problem Solved. Turns out we had a mail configuration issue in the WHMCS settings. -T 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Technical Analyst II WHMCS Lawrence Posted August 11, 2020 WHMCS Technical Analyst II Share Posted August 11, 2020 We are glad to hear that your issue is resolved 🙂 0 Quote Link to comment Share on other sites More sharing options...
HancoEuropa Posted October 31, 2020 Share Posted October 31, 2020 We have all other templates faithfully sending; just the reset email address and reset password ones are not going anywhere. @netnow -- what issues did you find with your mail setup in WHMCS? Not sure what to check/look for. Thanks! 0 Quote Link to comment Share on other sites More sharing options...
Ahosan Posted September 5, 2023 Share Posted September 5, 2023 I am using WHMCS v8.6.1. I can't reset my customer passwords. how to fix this? 0 Quote Link to comment Share on other sites More sharing options...
leemahoney3 Posted September 5, 2023 Share Posted September 5, 2023 2 hours ago, Ahosan said: I am using WHMCS v8.6.1. I can't reset my customer passwords. how to fix this? Do you mean you cant change the password or the email is not sending? 0 Quote Link to comment Share on other sites More sharing options...
lulzkiller Posted September 5, 2023 Share Posted September 5, 2023 We sometimes have clients that dont receive the password reset email as well, happens with gaymail once in a while. Our trick for this is to enable BCC on emails we send out, then we login to the BCC account and get the link that way, and either send it normally to them, or we just set a password for their account and tell them 0 Quote Link to comment Share on other sites More sharing options...
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