lims Posted April 8, 2020 Share Posted April 8, 2020 i have issues in 7.10 when try reset password, that say was success with mail not registered anyone know how to fix ? i'm using standard cart and six template without change everything 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted April 9, 2020 Share Posted April 9, 2020 Hi @lims I've run a test on my 7.10 installation and am getting the password reset email into my inbox without an issue. Is it just the reset email that is not being sent to your clients? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted April 9, 2020 WHMCS Support Manager Share Posted April 9, 2020 Hi, The password reset verification email wont be recorded in the email Log for security reasons. Please perform the troubleshooting steps from this guide: https://docs.whmcs.com/Email_Sending_Issues#General_Emails 0 Quote Link to comment Share on other sites More sharing options...
lims Posted April 9, 2020 Author Share Posted April 9, 2020 6 hours ago, WHMCS ChrisD said: Hi @lims I've run a test on my 7.10 installation and am getting the password reset email into my inbox without an issue. Is it just the reset email that is not being sent to your clients? hi @WHMCS ChrisD I mean, when the email used by the client is not registered and not in the database it will also get message success. in the previous version that say "No client account was found with the email address you entered" 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted April 9, 2020 Share Posted April 9, 2020 30 minutes ago, lims said: hi @WHMCS ChrisD I mean, when the email used by the client is not registered and not in the database it will also get message success. in the previous version that say "No client account was found with the email address you entered" This is the expected behaviour and has been for at least a couple of releases now the message has been replaced to show "If the email address you entered matched an existing account, please check your email for instructions on what to do next." this is a security enhancement 0 Quote Link to comment Share on other sites More sharing options...
lims Posted April 9, 2020 Author Share Posted April 9, 2020 in my case when a client forget his e-mail address and enters any e-mail when forgetting his password, it will also be read as successful, even though the e-mail does not exist. indeed no email will be sent to the client because there is none 😁 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted April 9, 2020 Share Posted April 9, 2020 Can you share your admin area URL please? 1 Quote Link to comment Share on other sites More sharing options...
lims Posted April 9, 2020 Author Share Posted April 9, 2020 1 hour ago, WHMCS ChrisD said: Can you share your admin area URL please? hi @WHMCS ChrisD for the time being, I will try to do a new installation to find this solution, there might be a problem on an existing hook.if I don't get the solution I will open a ticket in the member area for get support from whmcs 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted April 9, 2020 Share Posted April 9, 2020 @lims Rather than doing a new installation you could disable the hooks by adding the disable hooks line to your WHMCS Configuration Panel $disable_hooks = true 1 Quote Link to comment Share on other sites More sharing options...
lims Posted April 9, 2020 Author Share Posted April 9, 2020 (edited) 2 hours ago, WHMCS ChrisD said: @lims Rather than doing a new installation you could disable the hooks by adding the disable hooks line to your WHMCS Configuration Panel $disable_hooks = true hi @WHMCS ChrisD i'm try fresh install V7.10 and got the same, this come from v7.8, in v7.7.1 not like this im try in whmcs website got the same too, try reset pass using mail 123@123nomail.com (domain not registered) https://www.whmcs.com/members/index.php/password/reset/begin Edited April 9, 2020 by lims 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted April 9, 2020 Share Posted April 9, 2020 Hi @lims Please refer to the text below the green box that states "If the email address you entered matched an existing account, please check your email for instructions on what to do next. Can you provide a screenshot of what you see on your client area 1 Quote Link to comment Share on other sites More sharing options...
lims Posted April 9, 2020 Author Share Posted April 9, 2020 (edited) 2 minutes ago, WHMCS ChrisD said: Hi @lims Please refer to the text below the green box that states "If the email address you entered matched an existing account, please check your email for instructions on what to do next. Can you provide a screenshot of what you see on your client area i got the same, is this normal ? 😁 i think the red box😁 Edited April 9, 2020 by lims 0 Quote Link to comment Share on other sites More sharing options...
lims Posted April 9, 2020 Author Share Posted April 9, 2020 in V 7.10 got the same as above in v7.7.1 i got like this 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted April 9, 2020 Share Posted April 9, 2020 21 minutes ago, lims said: i got the same, is this normal ? 😁 i think the red box😁 Hello @lims Yes, as I advised in my earlier reply this is the expected behaviour we no longer return an error message when the email does not exist for security reasons 1 Quote Link to comment Share on other sites More sharing options...
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