jdmefsir Posted January 12, 2020 Share Posted January 12, 2020 What are you guys doing for support for clients either via live chat, phone chat ect? Just verifing email used to sign up or adding a support pin ect? 0 Quote Link to comment Share on other sites More sharing options...
zomex Posted January 27, 2020 Share Posted January 27, 2020 I have noticed some large companies using the support pin method. It seems to be effective without being too much of an inconvience for users. 0 Quote Link to comment Share on other sites More sharing options...
wsa Posted January 27, 2020 Share Posted January 27, 2020 Yes alot company that I did with ask me support pin that some big I see now 🙂 0 Quote Link to comment Share on other sites More sharing options...
DemoTiger Posted March 28, 2020 Share Posted March 28, 2020 Instead of pin, etc I simply ask customers to login and then open a ticket. Maybe this is not so secure? 1 Quote Link to comment Share on other sites More sharing options...
WevrLabs Posted May 27, 2020 Share Posted May 27, 2020 We use the Support PIN method ... But alternatively, you can also simply ask clients for the answer of the Security Question they provided on their account details during registration. 0 Quote Link to comment Share on other sites More sharing options...
HostMaria Posted September 22, 2020 Share Posted September 22, 2020 hmm.. the support pin is visible to logged in users only - we recently had a user with highjacked account 😞 .. luckily for him, I still had his old details in the old system before we migrated everything to the whmcs. The new guy did change everything, even did set up additional security measures. 0 Quote Link to comment Share on other sites More sharing options...
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