WorldPay FuturePay Capture - Cron Job

[lkitching]

We have just updated to the latest version of WHMCS (7.8.3) and are now seeing and issue whereby our overnight Cron Job is no longer capturing payments using the WorldPay FuturePay gateway.

• There are no errors when running the Cron Job manually via the command line with the verbose output and display_errors enabled.
• We are able to capture payments manually using the same details, however it takes two attempts to do this (the first attempt results in the payment being declined).
• There are no results being posted to the 'Gateway Log' regarding the payments when the Cron Job runs; however under 'Automation Status' we are seeing multiple "failed" captures (all payments are showing as failed, except the one capture we did manually). There are no "failed" capture attempts in the Gateway Log. 

We believe this is a bug in the system as we are able to produce the same results on 3 separate installations which all use the WorldPay FuturePay module.

Has anybody else had the same issue? I noticed there was a hotfix for other gateways, but this does not appear to cover WorldPay FuturePay.

I have opened a ticket with WHMCS approx 2 hours ago regarding this and am yet to receive a response: Ticket #VXY-048403

 

[WHMCS John]

Hi @leewolz,

I see you closed the ticket. Were you able to get the information you needed to resolve the problem?

If you could share the solution, I'm sure any other users who may experience the issue in future will be most grateful.

[lkitching]

Hello John,

We closed the ticket as I needed to create a new ticket to upgrade to Priority Support as your lack of response was appalling. 

Once we upgraded, the response time was literally minutes.

The issue was resolved by installing a hotfix provided by your support team, which I noticed (only afterwards) that it's available for download here too. 

 

[WHMCS John]

Hi @leewolz,

I'm pleased to see we were able to deliver on the promised 1 hour response SLA for your second ticket and provide the hotfix required to resolve the issue you were experiencing.

I'd like to re-iterate our apologies for the inconvenience caused.

 

The option to fast-track an existing ticket will appear when viewing that ticket during fast-track opening hours. All standard priority tickets are answered in the order they are received.

More information about technical support provision is available at https://www.whmcs.com/members/index.php/knowledgebase/22/What-are-the-Opening-Hours-of-Technical-Support.html

If I can clarify anything further, please don't hesitate to let me know in your latest support ticket.