Cron Hanging at Automated Task: Starting SSL Sync After 7.8.1 Upgrade

[Revolution]

Our Cron is hanging at Automated Task: Starting SSL Sync every day. Cron will not finish unless we manually run 

php -q /home/our-site-path/public_html/our-install/crons/cron.php all -F -vvv

Upon doing this, the cron will finish, but the next day it will hang again. Remind you, we did in fact update to the latest version 7.8.1

[WHMCS John]

Hi @Revolution,

If the task is only failing when running automatically, we'll need to log the output to a file for review.

Enable Setup > General Settings > Other tab > Display Errors.

Then update the cron command to log output to a file:

php -q /path/to/cron.php -vvv >> /path/to/crons/crondebug.txt

Replace /path/to/ with your cron job command.

 

Next time the problem occurs, check the crondebug.txt file for an error.

[jackshreeve]

I'm experiencing the same problem with the latest update. The  Cron is getting stuck at Automated Task: Starting SSL Sync every day.   the task is only failing when running automatically.

Does anyone have a solution to this please?

Edited March 7, 2020 by jackshreeve
asked if anyone solved this problem

[jackshreeve]

I managed to fix this by setting the permissions of cron.php to 755

I also made sure that the cron command was using the correct version of PHP

/opt/cpanel/ea-php73/root/usr/bin/php -q /home/PATH/TO/crons/cron.php all -F

n the above example, replace “ea-php99” with the PHP version assigned to the domain you wish to use. Look in the MultiPHP Manager for the actual PHP version assigned to a domain.

Edited March 10, 2020 by WHMCS ChrisD
Removed hyperlink at users request

[WHMCS ChrisD]

Glad to hear that you got to the bottom of it @jackshreeve

[jackshreeve]

 

 

 

 

3

On 9/03/2020 at 5:51 AM, jackshreeve said:

I managed to fix this by setting the permissions of cron.php to 755

I also made sure that the cron command was using the correct version of PHP

/opt/cpanel/ea-php73/root/usr/bin/php -q /home/PATH/TO/crons/cron.php all -F

n the above example, replace “ea-php99” with the PHP version assigned to the domain you wish to use. Look in the MultiPHP Manager for the actual PHP version assigned to a domain.

Actually I've found out the cron command should not have the -F command. Otherwise this fix worked for me.

e.g.

/opt/cpanel/ea-php73/root/usr/bin/php -q /home/PATH/TO/crons/cron.php all

 

Edited March 10, 2020 by WHMCS ChrisD
Removed hyperlink from quote