Marco Aguilar Posted March 18, 2019 Share Posted March 18, 2019 Hi! I recently update to 7.7.1, after that, I realize customers had issues trying to registrer new domains. The issue: reCaptcha. When you go to home and try to register a new domain, all is OK (only selecting not a bot option at Setup/General Settings/Security). But if you are logged in as customer and go to "Register a Domain", the classic captcha appears to write numbers and letters. After fill it and clic on "Search" nothing happened. Just reload that page with a new captcha challenge. Same classic Captcha appears in several places (like options at Setup/General Settings/Security, but ignore any configuration). I really do not know what could be happening. I made this steps to try to fix it: Change to brand new and updated Six template folder. Play with all options at Setup/General Settings/Security/ reCaptcha options. Create new reCaptchas codes and styles (v2 not a robot, v2 invisible, even v3) Change to brand and updated new admin folder Test in several browsers Uninstall Reseller Club Mods Contact WHMCS support, sadly they just recommends to change Template folder to Six After that, same behavior, nothing change 😞 Please, any idea to fix it? 0 Quote Link to comment Share on other sites More sharing options...
alisajoycee Posted March 18, 2019 Share Posted March 18, 2019 I hate Captcha.... 0 Quote Link to comment Share on other sites More sharing options...
pRieStaKos Posted March 18, 2019 Share Posted March 18, 2019 (edited) Updating your template to updated template/Six folder, should override the old and update to new reCAPTCHA vendor files. General Settings > Captcha Form Protection : Off when logged in should make reCAPTCHA visible only to visitors. Logged in users won't have to fill this field. I got Invisible reCAPTCHA and option 2 on Off when logged in and works. Edited March 18, 2019 by pRieStaKos 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted March 18, 2019 Share Posted March 18, 2019 in addition to what @pRieStaKos suggests, the fact that you're seeing Google when logged out, and WHMCS captcha when logged in implies that there are outdated files somewhere, or possibly caching of some sort. the idea of using a clean version of "Six" is correct, but the fact that the issue only occurs when logged in makes it difficult for outsiders to test (as we can't login to see what you're seeing)... if you really still are seeing this issue after using a clean version of Six, then perhaps the update didn't complete thoroughly and you might need to reupload the files. 0 Quote Link to comment Share on other sites More sharing options...
Marco Aguilar Posted March 24, 2019 Author Share Posted March 24, 2019 Hi again! I just made a fresh install, (rewriting all files with 7.7.1) but issue still happening. Any idea? 0 Quote Link to comment Share on other sites More sharing options...
Marco Aguilar Posted March 24, 2019 Author Share Posted March 24, 2019 This is my settings screen: 1 Quote Link to comment Share on other sites More sharing options...
WHMCS Technical Analyst II WHMCS SamP Posted March 25, 2019 WHMCS Technical Analyst II Share Posted March 25, 2019 Hi @Marco Aguilar I am sorry to hear of the issues you are experiencing.I would recommend opening a ticket so one of our Technical Analysts can take a closer look. Please be sure to include WHMCS login details, FTP/cPanel access etc. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted March 25, 2019 Share Posted March 25, 2019 20 hours ago, Marco Aguilar said: I just made a fresh install, (rewriting all files with 7.7.1) but issue still happening. Any idea? i'd go along with Sam's suggestion, open a ticket with Support and let them take a look... if you get your license directly from WHMCS - https://www.whmcs.com/support/ if you get your license from a reseller / host - https://www.whmcs.com/reseller-support/ 0 Quote Link to comment Share on other sites More sharing options...
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