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ROQ

SMTP error on contact forms

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Hi guys,

I have a problem with my contact forms, both Contact Us and Support tickets.  I get the error "Sender address rejected: not owned by user".

All other notifications, sales etc are coming through and sending ok, it's just the contact forms.  Not sure if I've missed a setting somewhere?

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On 12/03/2019 at 09:30, ROQ said:

I have a problem with my contact forms, both Contact Us and Support tickets.  I get the error "Sender address rejected: not owned by user".

in Setup > General Settings > Mail tab > System Emails From Email - is the email address entered in there acceptable to your SMTP server ? e.g is it from the same domain??

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Hi, yes it is.  I think the issue is with my email provider, they are not allowing emails to be send from the customers email.  Think I'll need to edit the contact form so it sends through my email address rather than the customers.

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It is best practice to do that anyhow because of anti-spoofing protections.   When you need to have their address be used in a reply from a contact form, you could use reply-to headers.  Though this behavior shouldn't be in stock WHMCS contact form or support ticket creation forms ..?

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