Help removing Weebly as Product addon

[ocastaned]

I am not currently selling Weebly (I was before), but my customers are seeing it as a Product addon in WHMCS. I tried to remove the plans but I am unable because an error. I am seeing this message: 

http://captura.servidoresseguros.info/400f921be393

I understand I cannot delete a product is currently being used for a customer,  but I don't want those plans to be shown  to other customers. 

 

 

 

[WHMCS ChrisD]

Hi @ocastaned

This indicates that at least one service is still using Weebly, run thru your products in your customer product list and you should be able to find and remove it

[brian!]

7 hours ago, ocastaned said:

I understand I cannot delete a product is currently being used for a customer,  but I don't want those plans to be shown  to other customers. 

what about going into the MarketConnect settings -> weebly -> manage and then perhaps disabling the products in there, and/or the promotion settings... ?

failing that, try going to setup -> product/services -> product addons -> choose the weebly addons and untick the "Show on Order" checkbox in each.

one way or another, there will be a way to stop showing them! 🙂

[WHMCS Lawrence]

In this case, disabling the addons are mentioned by Brian is likely the best available option. If you have any further issues with this, please feel free to contact our support team via our client area and we will be happy to help.