Module Create Failed - Service ID: 6 - Error: Product attribute Package Name "webbsnac_test" not found on server

[eliasaphram]

Hi, 

Im having problem with signups, my customers can buy and pay for their package, but wont get any account through WHMCS. Im getting the error:

Module Create Failed - Service ID: 6 - Error: Product attribute Package Name "webbsnac_test" not found on server

 

When im setting up a product and i choose cPanel as module, im not getting any of the packages that ive set up in WHM. But when i test the connection im getting "Successful".

My domain are webbsnacks.se and the WHMCS page are webbsnacks.se/whmcs from where im trying to create and account with the package webbsnac_test.

[WHMCS ChrisD]

Hello @eliasaphram 

Could you please enable your module log under Utilites > Logs > Module log then  head to Setup > Products/Services > Products/Services and go into the Module Settings click the product list that shows empty and go back to the module log, check for an error and let us know what it shows

[eliasaphram]

Hello @WHMCS ChrisD

This is the error that im getting in response when i tried it out: 

{"status":0,"statusmsg":"Permission Denied"}

[WHMCS ChrisD]

@eliasaphram this indicates that your API Token Permissions may not be correct please refer to https://docs.whmcs.com/CPanel/WHM#API_Token_Permissions for more information on the needed permissions.

[eliasaphram]

That was correct, i dont know why but my provider made my account get  a "permission denied" to enter api tokens and manage them from WHM. 

 

Now im getting the error: 

{"package":[]}

 

I have 4 different packages in WHM but WHMCS still not able to collect them.

[finesse011]

Hi, @WHMCS ChrisD, could you please tell me how/where to enable these permissions?? I'm getting the same error and need to fix for a client asap!
 

Thank you!

[mauwiks]

That's caused by yuor providers are using WHMReseller plugin to resell multi-level reseller accounts.