itsonlyme Posted July 29, 2018 Share Posted July 29, 2018 Hi just wanted to see if anyone else as had this problem. My account email notifications for support stopped working on two whmcs installs at the same time both on different servers and can't understand what's wrong. But if i use the same email in General Settings / mail / BCC Messages i get emails ? but i only want support notifications not everything. 0 Quote Link to comment Share on other sites More sharing options...
Vox Posted July 29, 2018 Share Posted July 29, 2018 Hi itsonlyme, Had you made any changes to WHMCS config or updated versions before you noticed this? Have you (or your host) made any changes to server config? Are you using any email spam filter on your emails? If so have you checked your junk folders/settings? Some troubleshooting tips are here: http://help.whmcs.com/m/troubleshooting/l/678803-troubleshooting-email-sending-problems and https://docs.whmcs.com/Email_Sending_Issues 0 Quote Link to comment Share on other sites More sharing options...
itsonlyme Posted July 29, 2018 Author Share Posted July 29, 2018 I have been in touch with WHMCS for weeks they have no idea either what's wrong. I am running the latest version of WHMCS and as for servers they get updated all the time. WHMCS does not send any email out for notifications of support from my account email i watched server logs as i tried. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted July 30, 2018 Share Posted July 30, 2018 @itsonlyme What are tihe ticket ID's so I can look at what Support have tried with you 0 Quote Link to comment Share on other sites More sharing options...
itsonlyme Posted July 30, 2018 Author Share Posted July 30, 2018 40 minutes ago, WHMCS ChrisD said: @itsonlyme What are tihe ticket ID's so I can look at what Support have tried with you #PBA-792675 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted July 30, 2018 Share Posted July 30, 2018 Thanks @itsonlyme can you confirm if your email addresses on the Admin Accounts are different to the support department email addresses? 0 Quote Link to comment Share on other sites More sharing options...
itsonlyme Posted July 30, 2018 Author Share Posted July 30, 2018 21 minutes ago, WHMCS ChrisD said: Thanks @itsonlyme can you confirm if your email addresses on the Admin Accounts are different to the support department email addresses? Yes i use an icloud one on my account 0 Quote Link to comment Share on other sites More sharing options...
itsonlyme Posted July 30, 2018 Author Share Posted July 30, 2018 22 minutes ago, WHMCS ChrisD said: Thanks @itsonlyme can you confirm if your email addresses on the Admin Accounts are different to the support department email addresses? Why do i get this message all the time Your content will need to be approved by a moderator 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted July 30, 2018 Share Posted July 30, 2018 1 minute ago, itsonlyme said: Yes i use an icloud one on my account And what do the support departments use as their email? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted July 30, 2018 Share Posted July 30, 2018 2 minutes ago, itsonlyme said: Why do i get this message all the time Your content will need to be approved by a moderator All new users enter the community in a moderation state, you remain in this for a certain number of posts and time, once you move to the "Level 1 Member" rank your posts appear automatically on the community. Please feel free to direct any questions related to the community into the WHMCS.Community Assistance Board 0 Quote Link to comment Share on other sites More sharing options...
itsonlyme Posted July 30, 2018 Author Share Posted July 30, 2018 6 minutes ago, WHMCS ChrisD said: And what do the support departments use as their email? Our domain one 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted July 30, 2018 Share Posted July 30, 2018 1 minute ago, itsonlyme said: Our domain one Ok, could you try creating a new administrator account with a different email account say on gmail and test if notifications go to that 0 Quote Link to comment Share on other sites More sharing options...
itsonlyme Posted July 30, 2018 Author Share Posted July 30, 2018 Just now, WHMCS ChrisD said: Ok, could you try creating a new administrator account with a different email account say on gmail and test if notifications go to that Sure will use a gamil one brb 0 Quote Link to comment Share on other sites More sharing options...
itsonlyme Posted July 30, 2018 Author Share Posted July 30, 2018 28 minutes ago, WHMCS ChrisD said: Ok, could you try creating a new administrator account with a different email account say on gmail and test if notifications go to that Ok added gmail and when i open a new ticket i do get an eamil but when i reply to the ticket from whmcs i don't get an email saying i have had a reply in gamil 0 Quote Link to comment Share on other sites More sharing options...
itsonlyme Posted July 30, 2018 Author Share Posted July 30, 2018 33 minutes ago, WHMCS ChrisD said: Ok, could you try creating a new administrator account with a different email account say on gmail and test if notifications go to that PS i ahve two admin accounts one gets replies one don't 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted July 31, 2018 Share Posted July 31, 2018 18 hours ago, itsonlyme said: Ok added gmail and when i open a new ticket i do get an eamil but when i reply to the ticket from whmcs i don't get an email saying i have had a reply in gamil Just clarifying, you mean when you reply from the client area or admin area? 0 Quote Link to comment Share on other sites More sharing options...
itsonlyme Posted August 2, 2018 Author Share Posted August 2, 2018 On 7/31/2018 at 8:01 AM, WHMCS ChrisD said: Just clarifying, you mean when you reply from the client area or admin area? yes from admin area 0 Quote Link to comment Share on other sites More sharing options...
itsonlyme Posted August 12, 2018 Author Share Posted August 12, 2018 Still not working when we reply from admin area no email at all only works when it's first opened 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 13, 2018 WHMCS Support Manager Share Posted August 13, 2018 Hi @itsonlyme, Support ticket email notifications are not sent to administrators for an action you just performed. The logic being that you don'y require an email notification for a reply you just make to a ticket. 0 Quote Link to comment Share on other sites More sharing options...
itsonlyme Posted August 13, 2018 Author Share Posted August 13, 2018 2 hours ago, WHMCS John said: Hi @itsonlyme, Support ticket email notifications are not sent to administrators for an action you just performed. The logic being that you don'y require an email notification for a reply you just make to a ticket. Yes your right i forgot it only does that. So this means now this works on a new account that the old one must be corrupt some how ? 0 Quote Link to comment Share on other sites More sharing options...
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