snowliondev Posted January 15, 2018 Share Posted January 15, 2018 I am long overdue an update because I keep hitting this issue. So far - I've updated the ioncube loader to version 6 for PHP 5.6 before trying to update. I meet all the system requirements I've check if file permissions change and they all seem the same as the original files I've deleted the .htaccess file just incase I've check the memory limit which is 256MB. I'm out of ideas as to why all pages show a 500 error when I try to run the update. Link to comment Share on other sites More sharing options...
brian! Posted January 16, 2018 Share Posted January 16, 2018 On 1/15/2018 at 3:13 PM, snowliondev said: I'm out of ideas as to why all pages show a 500 error when I try to run the update. Expand incompatible hook, addon, or template? http://help.whmcs.com/m/64804/l/679701-how-to-resolve-an-http-500-error-after-update forget that the above link mentions v7.1, the principle is correct for all v7 versions. Link to comment Share on other sites More sharing options...
xyzulu Posted January 18, 2018 Share Posted January 18, 2018 Side point.. Ioncube loaders are now up to version 10.1.x 1 Link to comment Share on other sites More sharing options...
twhiting9275 Posted January 19, 2018 Share Posted January 19, 2018 Yay, 10.1.x!!! 1 Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted January 20, 2018 Share Posted January 20, 2018 Hi @snowliondev Did you manage to get to the bottom of this Link to comment Share on other sites More sharing options...
snowliondev Posted January 22, 2018 Author Share Posted January 22, 2018 Hi @WHMCS ChrisD I have not yet managed to fix this issue. I have the supported software versions and error logging is no help sadly. Link to comment Share on other sites More sharing options...
twhiting9275 Posted January 23, 2018 Share Posted January 23, 2018 Do you have SSH access to the box itself? If so, try using the CLI upgrader . I've found this to work in cases where the web interface won't work. The CLI upgrader can be found in whmcs/install/bin, and can be accessed via ssh . To use it, just type the following php installer.php (will show a ton of options) php installer.php -u (will do the upgrade) Like I said, I've seen this work when others failed, so it's definitely worth a shot here If that fails, take a look through install/logs/installer.log. Usually (ok, sometimes:)) there's a helpful tidbit here that may help you get the error resolved Link to comment Share on other sites More sharing options...
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