iHelpersLLC Posted October 17, 2017 Share Posted October 17, 2017 It appears that my client’s email disk usage is not being reflected when i run the Disk Space and Bandwidth Summary report (yes, even when clicking “update now’) and so presumably it is possible for them to greatly exceed the disk space limits we’ve set for them. Is this how it’s supposed to work or is something borked/misconfigued ? Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted October 20, 2017 WHMCS Support Manager Share Posted October 20, 2017 Hi, Disk space calculations and limitations are enforced by your control panel software. WHMCS will reports it to the client and bills them for overage (if configured). In order to see the commands being sent/received between WHMCS and the module usage update, the Utilities > Logs > Module debug Log tool can be used Please enable it, reproduce the problem, disable it again and then copy the data here for us to review. More detailed instructions are published at http://docs.whmcs.com/Troubleshooting_Module_Problems Note: Please remove any sensitive data before posting it publicly here. Link to comment Share on other sites More sharing options...
iHelpersLLC Posted October 20, 2017 Author Share Posted October 20, 2017 Thank you. So it appears that the commands being sent from WHMC are correct, so now the question is, does anybody know what setting in cPanel dictates that email storage base will be included in the overall disk-usage reporting? Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted October 20, 2017 Share Posted October 20, 2017 Hey @iHelpersLLC, My understanding is that this should include the email disk usage https://documentation.cpanel.net/display/ALD/Disk+Usage might be worth opening a ticket with cPanel Support to confirm that is the case. Link to comment Share on other sites More sharing options...
iHelpersLLC Posted October 20, 2017 Author Share Posted October 20, 2017 1 hour ago, WHMCS ChrisD said: Hey @iHelpersLLC, My understanding is that this should include the email disk usage https://documentation.cpanel.net/display/ALD/Disk+Usage might be worth opening a ticket with cPanel Support to confirm that is the case. Thanks, however i dont see anything on that page/document about email usage being included, unless i’m missing it? Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted October 20, 2017 Share Posted October 20, 2017 13 minutes ago, iHelpersLLC said: Thanks, however i dont see anything on that page/document about email usage being included, unless i’m missing it? Files that your home directory does not contain (see the Other Usage bar). Emails are counted on other cP should be able to confirm thou. https://forums.cpanel.net/threads/email-disk-usage.603471/ Link to comment Share on other sites More sharing options...
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