BigFoot Posted October 5, 2017 Share Posted October 5, 2017 We just upgraded to ver 7.3 We did have the blank dashboard issue which we fixed by updating our database. The dashboard is back now, but none of the widgets report fresh data. Even pressing the refresh button on the widgets do nothing, the icon just spins forever. Is there an update for this yet? Thanks, Jeff Link to comment Share on other sites More sharing options...
Administrators WHMCS John Posted October 5, 2017 Administrators Share Posted October 5, 2017 Hi, This is not a known issue in version 7.3. Do you encounter any error in your browser's error console? If not, please enable the Setup > General Settings > Other tab > MySQL Debug option, reproduce the error, and check the Utilities > Logs > Activity Log for any MySQL errors. Link to comment Share on other sites More sharing options...
BigFoot Posted October 5, 2017 Author Share Posted October 5, 2017 no errors whatsoever (see screenshot) Widgets will still not update, they just spin Link to comment Share on other sites More sharing options...
lance Posted October 5, 2017 Share Posted October 5, 2017 We have this with the enom extended addon too, have hidden them for now..... all others seem to work Link to comment Share on other sites More sharing options...
Administrators WHMCS John Posted October 6, 2017 Administrators Share Posted October 6, 2017 Hi, We're aware of an issue with the admin dashboard widgets failing to refresh on the V4 admin template. It has been assigned internal case ID CORE-11707. To workaround the issue, please follow these steps: From any WHMCS admin area page, click the My Account link in the top-left corner Use the Template dropdown menu and select the Blend option Click Save Changes Link to comment Share on other sites More sharing options...
ITWolfy Posted October 13, 2017 Share Posted October 13, 2017 Hi John, I am using the Blend template and I am facing the same issue, none of my Widgets can refresh. Link to comment Share on other sites More sharing options...
BigFoot Posted October 16, 2017 Author Share Posted October 16, 2017 Ours just magically started working (refreshing) again, and we never changed from the V4 to the blend. Not sure what happened, they just started behaving normally again..... Link to comment Share on other sites More sharing options...
ITWolfy Posted October 19, 2017 Share Posted October 19, 2017 Ok Turns out its an old widget, I disabled it and now all is well again. So if this is happening to any of the readers here, look for any old widgets in your public_html/modules/widgets Link to comment Share on other sites More sharing options...
Nesooo Posted October 22, 2017 Share Posted October 22, 2017 I have this same problem, will this be fixed with V4 theme, because Blend do not look good, like using something 10 years old compering with Blend ? This is JS error, when I try to close widget in V4 scripts.min.js?v=394825:30 Uncaught TypeError: Cannot read property 'getAdminRouteUrl' of undefined at HTMLDivElement.<anonymous> (scripts.min.js?v=394825:30) at HTMLDivElement.n.complete (scripts.min.js?v=394825:3) at u (scripts.min.js?v=394825:2) at Object.fireWith [as resolveWith] (scripts.min.js?v=394825:2) at l (scripts.min.js?v=394825:1) at pt.fx.tick (scripts.min.js?v=394825:3) Link to comment Share on other sites More sharing options...
Recommended Posts