messir Posted May 2, 2017 Share Posted May 2, 2017 Hi all, Need help guys. I got problem with cron work. Long time I getting email with DB backup and billing stats. Than I found that anymore backups and stats, but emails work OK. I manually run cron and found that I getting this erors: 1. System Cron Tasks The system cron does not appear to have completed successfully within the last 24 hours. Check your activity logs or learn more about enabling the cron in our documentation. 2. In billing where show activity log, I havent see anymore information that cron run DB backup. Billing - 6.3.1 PHP version - 5.6.30 cURL- 7.29.0 In server logs can't find any errors. Pls help. 0 Quote Link to comment Share on other sites More sharing options...
Sliffer21 Posted May 3, 2017 Share Posted May 3, 2017 Output the last 24 hours of logs from "Utilities" > "Logs" > "Activity Logs" in your WHMCS Admin area. 0 Quote Link to comment Share on other sites More sharing options...
messir Posted May 5, 2017 Author Share Posted May 5, 2017 04/05/2017 22:00 Cron Job: Suspending Service - Service ID: 26 System 04/05/2017 22:00 Cron Job: Starting Processing Overdue Suspensions System 04/05/2017 22:00 Cron Job: Processed 0 Cancellations System 04/05/2017 22:00 Cron Job: Starting Processing Cancellation Requests System 04/05/2017 22:00 Cron Job: Sent 0 Notices System 04/05/2017 22:00 Cron Job: Starting Processing Domain Renewal Notices System 04/05/2017 22:00 Cron Job: Sent 0 Reminders System 04/05/2017 22:00 Cron Job: Sent 1 Unpaid Invoice Payment Reminders to Invoice Numbers 195 System 04/05/2017 22:00 Email Sent to Artem Taran (TongoHost Invoice Payment Reminder) - User ID: 34 System 04/05/2017 22:00 Cron Job: Starting Processing Invoice Reminder Notices System 04/05/2017 22:00 Cron Job: Starting Processing Credit Card Charges System 04/05/2017 22:00 Cron Job: Late Invoice Fees added to 0 Invoices System 04/05/2017 22:00 Cron Job: Starting Applying Late Fees System 04/05/2017 22:00 Cron Job: 0 Invoices Created System 04/05/2017 22:00 Cron Job: Starting Generating Invoices System 04/05/2017 22:00 Cron Job: Done System 04/05/2017 22:00 Cron Job: Starting Updating Product Pricing for Current Exchange Rates System 04/05/2017 22:00 Cron Job: Done System 04/05/2017 22:00 Cron Job: Update Failed for UAH Exchange Rate System 04/05/2017 22:00 Cron Job: Updated RUB Exchange Rate to 57.96907 System 04/05/2017 22:00 Cron Job: Starting Updating Currency Exchange Rates System 04/05/2017 22:00 Cron Job: Running Pre-Cron Hooks System 04/05/2017 22:00 Cron Job: Starting System 04/05/2017 19:24 Smarty Error: Unable to load template file 'tongohost/resources/sidemenu.tpl' in '/var/www/tongohost/data/www/tongohost.com/templates/tongohost/opening-hours.tpl' System 5.255.250.77 04/05/2017 14:42 Email Sent to Regina Murray ([Ticket ID: 441912] Request for dedicated server) System 209.95.150.70 04/05/2017 03:00 Domainprice Sync Result for Reseller ID 559112: Prices for TLDs .cn.com, .cc, .ca, .bz, .biz, .asia, .co, .com, .de, .es, .eu, .in, .info, .me, .mobi, .name, .net, .nl, .org, .pro, .tel, .tv, .uk, .us, .ws, .blue, .buzz, .club, .menu, .uno, .com.ua, .in.ua, .org.ua, .ua, .УКР, .cherkassy.ua, .cherkasy.ua, .chernigov.ua, .chernivtsi.ua, .chernovtsy.ua, .ck.ua, .cn.ua, .crimea.ua, .cv.ua, .dn.ua, .donetsk.ua, .dp.ua, .if.ua, .ivano-frankivsk.ua, .kh.ua, .kharkiv.ua, .kharkov.ua, .kherson.ua, .khmelnitskiy.ua, .kiev.ua, .kirovograd.ua, .km.ua, .kr.ua, .ks.ua, .lg.ua, .lt.ua, .lugansk.ua, .lutsk.ua, .lviv.ua, .net.ua, .od.ua, .odesa.ua, .odessa.ua, .pl.ua, .poltava.ua, .rivne.ua, .rovno.ua, .rv.ua, .sebastopol.ua, .sm.ua, .sumy.ua, .te.ua, .ternopil.ua, .uz.ua, .uzhgorod.ua, .vinnica.ua, .vn.ua, .volyn.ua, .yalta.ua, .zaporizhzhe.ua, .zhitomir.ua, .zp.ua, .zt.ua, .ru, .fun have been successfully synced and all Currencies updated System 04/05/2017 03:00 Transfer Check Cron: There is no pending domain transfer System 04/05/2017 02:56 Smarty Error: Unable to load template file 'tongohost/resources/sidemenu.tpl' in '/var/www/tongohost/data/www/tongohost.com/templates/tongohost/company.tpl' System 5.255.250.77 0 Quote Link to comment Share on other sites More sharing options...
messir Posted May 6, 2017 Author Share Posted May 6, 2017 Anybody have idea what to do for fix it? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted May 6, 2017 Share Posted May 6, 2017 Hi Mesir It looks like your cron is dropping out at this point Cron Job: Starting Processing Overdue Suspensions System This could indicate a few things such as your server time out being reached Could you please enable errors under Setup > General Settings > Other > Display errors then run the following command in your Command Line: php -q /path/to/cron.php --force -vvv 0 Quote Link to comment Share on other sites More sharing options...
messir Posted May 7, 2017 Author Share Posted May 7, 2017 Last login: Sun May 7 03:00:56 UTC 2017 -bash-4.2$ php -q /var/www/tongohost/data/www/tongohost.com/crons/cron.php -force -vvv PHP Fatal error: The file /var/www/tongohost/data/www/tongohost.com/includes/hooks/resellerclubmods_promoupdate.php was encoded with the PHP 5.5 ionCube Encoder and requires PHP 5.5 to be installed. in Unknown on line 0 Fatal error: The file /var/www/tongohost/data/www/tongohost.com/includes/hooks/resellerclubmods_promoupdate.php was encoded with the PHP 5.5 ionCube Encoder and requires PHP 5.5 to be installed. in Unknown on line 0 -bash-4.2$ 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted May 7, 2017 Share Posted May 7, 2017 that seems to show an issue with the resellerclubmods addon - it might be an idea to go to the ResellerclubMods website and get the latest release for your version of PHP... RCLBT - FREE ResellerClub Tools v2.10.3 - PHP 5.6_7.0 RequirementsWHMCS 6.0.x - 7.1.x :: Valid for PHP 5.6 with Ioncube Loaders 5.x and PHP 7.0 with Ioncube Loaders 6.x 0 Quote Link to comment Share on other sites More sharing options...
messir Posted May 7, 2017 Author Share Posted May 7, 2017 Update module to php 5.4 version, here cron log: Starting Running Pre-Cron Hooks Starting Updating Currency Exchange Rates - Updated RUB Exchange Rate to 58.53481 - Update Failed for UAH Exchange Rate - Done Starting Updating Product Pricing for Current Exchange Rates - Done Starting Generating Invoices - 0 Invoices Created Starting Applying Late Fees - Late Invoice Fees added to 0 Invoices Starting Processing Credit Card Charges Starting Processing Invoice Reminder Notices - Sent 0 Unpaid Invoice Payment Reminders - Sent 0 Reminders Starting Processing Domain Renewal Notices - Sent 0 Notices Starting Processing Cancellation Requests - Processed 0 Cancellations Starting Processing Overdue Suspensions Still no backup also no email with stats and archive. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted May 7, 2017 Share Posted May 7, 2017 Update module to php 5.4 version, here cron log: if it was 5.5 before, wouldn't moving to 5.4 be a downgrade... and the wrong version for your PHP? 0 Quote Link to comment Share on other sites More sharing options...
messir Posted May 7, 2017 Author Share Posted May 7, 2017 Switch back PHP to 5.6.30 Cron log: -bash-4.2$ php -q /var/www/tongohost/data/www/tongohost.com/crons/cron.php -force -vvv Starting Running Pre-Cron Hooks Starting Updating Currency Exchange Rates - Updated RUB Exchange Rate to 58.53481 - Update Failed for UAH Exchange Rate - Done Starting Updating Product Pricing for Current Exchange Rates - Done Starting Generating Invoices - 0 Invoices Created Starting Applying Late Fees - Late Invoice Fees added to 0 Invoices Starting Processing Credit Card Charges Starting Processing Invoice Reminder Notices - Sent 0 Unpaid Invoice Payment Reminders - Sent 0 Reminders Starting Processing Domain Renewal Notices - Sent 0 Notices Starting Processing Cancellation Requests - Processed 0 Cancellations Starting Processing Overdue Suspensions 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted May 7, 2017 Share Posted May 7, 2017 Hi Messir, Can you check what your PHP Timeout & PHP Memory Limits are showing as? Its possible the memory limit is too low or the system is hitting a time out. 0 Quote Link to comment Share on other sites More sharing options...
messir Posted May 8, 2017 Author Share Posted May 8, 2017 Finally I fixed all. I reupload all WHMCS files!!!! 0 Quote Link to comment Share on other sites More sharing options...
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