Customer want to renew self domain and he tell me will be paid invoice later.

[NabiKAZ]

Maybe customer want to renew self domain and he tell me will be paid invoice later.

If I renew domain manually, then after the customer pay the invoice, the domain renew again!

What do you suggest?

[bear]

If you're going to renew a domain before the customer will be paying, you need to edit the invoice (we do this for some clients).

Go to the domain invoice, and copy the line item for the domain to a blank space at the bottom (where you'd add a new item), then delete it from the first line. Do the same for the price. Save the invoice. Go back and delete the blank line at the top that used to have the domain renewal in it (making sure it's on the line below first). I also save after that, but I'm not sure it's needed.

Then, make a sticky note on the account to remind yourself that you've edited the invoice and why, and manually renew the domain.

When they pay, it won't renew again. You'd need to do this for each domain, and it resets for the next renewal date.

[WHMCS John]

Hi,

bear is correct. For reference here is the documentation link: http://docs.whmcs.com/Domains_Management#Manually_Registering.2FRenewing_a_Domain

[twhiting9275]

This seems to be a bit of a convoluted process. Probably should make that a bit more simplified for cases like this.

[bear]

It doesn't come up too terribly often, but it sure would be simpler if it had maybe a check box per line item to disable renew for that invoice that had to be manually set or something of that nature. New invoices have it unset, and if set it stays that way until paid, resetting the flag to unchecked.

I'd assume that's uncommon for most providers, so a low priority.