How to stop account autoresponders from going to tickets

[marnslee]

Hi I have been trying to nut out a solution with email auto responders being sent to tickets from our companies email addresses.

 

So the problem is someone send a support email, our staff is notified and if auto responder is set up on their individual email such as out of office, it is sent to the ticket.

 

Does anyone have a solution for this?

[WHMCS ChrisD]

Hi Marnslee,

 

Thanks for your post, out of the box there wouldn't be a way to do this, I'd recommend perhaps adding a exceptions to your Auto-Responder not to reply to your support email address