snake Posted January 12, 2017 Share Posted January 12, 2017 I have found an overdue invoice where the late fee has not been added, no idea if this has been a recurring issue as I have only just noticed it. On other invoices it has been added just fine. anyone know why this would happen ? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted January 12, 2017 Share Posted January 12, 2017 is the "Apply Late Fees" option disabled in the client's profile ? 0 Quote Link to comment Share on other sites More sharing options...
snake Posted January 12, 2017 Author Share Posted January 12, 2017 no it is not disabled. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted January 12, 2017 Share Posted January 12, 2017 hmm tricky one - working fine on other invoices, so can assume it's globally enabled... but not disabled for the client. in your automation setting (e.g Late Fee Days), is there a window between when an invoice is overdue and when late fees kick in (x days after due date) ? i'm wondering if it's overdue, but not sufficiently overdue to trigger the late fees date?? other than that, I think you might be in to the realms of going through the invoices/logs and determining if this is only occurring for the one client, or only for a specific product. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted January 13, 2017 Share Posted January 13, 2017 Hey Snake, Please check your cron report output and see whats showing on there too 0 Quote Link to comment Share on other sites More sharing options...
Cowboy Posted July 2, 2020 Share Posted July 2, 2020 I am having the same problem with one client not being charged the late fee and another is being charged. From what I can tell there shouldn't be an issue because the invoices are of the same vintage (same client but different accounts). Was there ever a resolution to this? 0 Quote Link to comment Share on other sites More sharing options...
snake Posted July 2, 2020 Author Share Posted July 2, 2020 I never got any solution, all I usually get from WHMCS support in these situations is "let us know if it happens again" on repeat 0 Quote Link to comment Share on other sites More sharing options...
Cowboy Posted July 2, 2020 Share Posted July 2, 2020 Oh dear. Well, I hope this isn't just an unfathomable glitch. 0 Quote Link to comment Share on other sites More sharing options...
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