mwaraitch Posted September 20, 2016 Share Posted September 20, 2016 Hi, Get following error while editing some of the custom templates - Not so for all custom templates and not so at all for default email templates. And the error message is Forbidden You don't have permission to access /xxx/configemailtemplates.php on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request. Any ideas? Link to comment Share on other sites More sharing options...
sentq Posted September 20, 2016 Share Posted September 20, 2016 if not for all templates, then maybe the content of these templates with error is actually triggering Mod_Security Rule? Link to comment Share on other sites More sharing options...
mwaraitch Posted September 20, 2016 Author Share Posted September 20, 2016 True, seems like changes in some templates was triggering a mod security rule. I could work ok by temporarily disabling it. Link to comment Share on other sites More sharing options...
ralphonz Posted December 17, 2017 Share Posted December 17, 2017 What can be done about this if mod_security can't be disabled? I don't have access to do that on the server. Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted December 27, 2017 WHMCS Support Manager Share Posted December 27, 2017 Hi @ralphonz, In that situation you'd need to contact your server admin/hosting provider to whitelist the specific rule being erroneously triggered. Link to comment Share on other sites More sharing options...
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