mwaraitch

Hi, How to add Facebook Share button in Knowledgebase articles.

True, seems like changes in some templates was triggering a mod security rule. I could work ok by temporarily disabling it.

Hi, Get following error while editing some of the custom templates - Not so for all custom templates and not so at all for default email templates. And the error message is Forbidden You don't have permission to access /xxx/configemailtemplates.php on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request. Any ideas?

Resolved in update to new version.

Hi, 1. Customer creates a ticket => Ok. 2. Admin / staff replies the ticket => Ok. 3. Customer replies to the point / explanation send by staff / admin => The admin / staff opens the ticket > gets 3 things as under:- A. Customer's initial ticket as per serial 1 above. B. Admin / Staff reply already send as per serial 2 above. C. Customer's new response. D. An editable reply area with admin / staff reply at serial 2 already mentioned in it. So one has to delete it to write new reply. Example: customer: hello i need help. Staff: sure, whats the problem. customer: I forgot password. Staff opens ticket and finds and editable: "sure, whats the problem." already mentioned in box where he is mention his reply. Is it a default thing in version Version: 6.3.1

Unique? is it?

whmcs >> utilities >> logs >> ticket import logs shows the tickets have been imported, admin can see these tickets there, but these are not appearing in usual ticket list for admin / staff to reply these.

Hi, WHMS Piping is some how becoming a paid for me - Cpanel + cloud linux Present Issue: Customers emails seems to be piping to the ticketing system, tickets are created but the ticket id is zero and its not found when logged in whmcs as admin. http://www.domain+whmcs/admin/supporttickets.php?action=viewticket&id=0 If any one here can give a quick response. Business is stuck up.

Thanks, it worked.

Removed ideal.php and it worked fine. Thanks Penguin.

Move whmcs to another server, worked ok for a while, however, appeared again. How to reduce the error_reporting level in your PHP configuration to not output depreciated warnings? WHM >> Service Configuration » PHP Configuration Editor >> Advance mode >> error_reporting has following entry: E_ALL & ~E_NOTICE & ~E_DEPRECATED

Any One with any idea?

Hi, In newly created invoice i.e Unpaid, I have some data related to bank / paypal account appearing under due date - I assume it was added years back by me, don't know how. Wanted to edit / remove it but have not been able to know how to edit / remove it. the tpl and css files contain nothing of that sort. If some one can advice possible location from where the invoice can pull the data.

WHMCS 6.2.0 Admin area >> setup >> payment >> payment gateways would give me following error, if some one can advice. Fatal error: The file /home/xxxx/public_html/support/modules/gateways/ideal.php was encoded by the ionCube Encoder for PHP 4 and cannot run under PHP 5.5 or PHP 5.6. Please ask the provider of the script to provide a version encoded with the ionCube Encoder for either PHP 5.3 or PHP 5.4 or PHP 5.5. in Unknown on line

Also Tired the Cron Piping Method and ended up with "No input file specified."

Problem: CloudLinux + Cpanel + probably some server configuration (which I don't know) causing bouncing of the emails send to support departments created within WHMCS - Piping done using forwarding. The error message (given at the bottom) indicates failure to locate pipe.php / its directory. Probable Reason: WHMCS suggests command for use in Cpanel Email Forwarding for piping : | php -q /home/username/public_html/whmcs/crons/pipe.php WHMCS clarifies use of only public_html/whmcs/crons/pipe.php at related location in Cpanel's. The earlier part i.e. | php -q /home/username/public_html/ and related piping is achieved through appropriate combination of WHMCS scripts with Cpanel. During past usage of whmc and cpanel, I noticed that once we put public_html/whmcs/crons/pipe.php in forwarding section of Cpanel, the remaining part including | php -q will automatically appear, however, recently | php -q part does not show up. (at least so in my case) WHMCS does not provide any guidelines on this | php -q / part, i.e where and how to insert it (or even inset it or leave it). The WHMCS staff during inspection in response to my support ticket on this, did not indicate the need of | php -q Resolution: A cpanel post at email pipe fine but still generate and send bounce email back to sender helped me to know that editing of this can be achieved from /etc/valiases/yourdomain.com file directly Thats what I did, added php -q in valises. This is just my personal experience which if applies to some one else to make use of. I am closely watching the corn jobs (which also have similar path without php -q to see how does it go. ----------- pipe to |/home/username/public_html/support/crons/pipe.php generated by abc@domainname local delivery failed The following text was generated during the delivery attempt: ------ pipe to |/home/username/public_html/support/crons/pipe.php generated by abc@domainname ------ cagefs_enter: /home/username/public_html/support/crons/pipe.php: No such file or directory

My b you are right, I found that disk quota of my domain was exceeding so I updated that. Also asked the server admin to look into it and it was resolved for the moment. However, then the piping started behaving randomly. In earlier versions of cpanel and whmcs, the | php -q would be automatically written when you put /home/user/crons/pipe.php in the autoresponder within cpanel. It does not seem it worked now in my case. I experimented a bit with /etc/valiases/yourdomain.com and managed to insert it, however, that again initiated Unable to allocate shared memory segment. I think its to do with clound linx and lsphp combination and some aspects not correctly configured. This is just my guess, I am not technical guy.

Sorry for late reply, due to some reason the forum here would not allow me post after login. The reply area for quick reply and reply to thread would just remain grey and sort of locked. Its was php5.5 and resolved on setting php 5.4. However, that did not resolve the issue in totality. User still continue to get 2 messages, one is the responder set in whmcs (meaning mail is getting through) and other is mail delivery failure notice given below. I had whmcs staff check it and they think its due to issues are server (cagefs not exiting properly) while my server admin says its due to php script as they moved the out out of cage and the issue continued. I am not sure of next step at the moment, may be the alternate mean of piping through cron can work (though that is not recommended by whmcs for cpanel, single domain) Or may be I can now move to Cpanel people as they are one of the party left in this. Tried advice of "Resetting permissions of /usr and /usr/bin to 755, Deleting all old autoresponders - - example : /home/USER/.autoresponder.useremail@userdomain.com.data at https://forums.cpanel.net/threads/cagefs-and-autoresponders.502021/ The email send to whmcs are still bouncing though with following message: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: pipe to |/home/username/public_html/crons/pipe.php generated by sales@domain The following text was generated during the delivery attempt: ------ pipe to |/home/username/public_html/crons/pipe.php generated by sales@domain ------

WHMCS 6.1.1 System check indicates server configuration matches all needs of whmcs. Email piping issues:- Email piping set using email forwarding in Cpanel, is working ok. Tickets are generated / replied back, However, for tickets generated through email, the user gets 2 response, 1 is usual auto responder (set at whmcs) and second is a bounced back emails indicating error message as showing blow for advice, if some one can advice. ----- The following text was generated during the delivery attempt: ------ pipe to |/home/user/public_html/crons/pipe.php generated by sales@dmain ------ PHP Deprecated: preg_replace(): The /e modifier is deprecated, use preg_replace_callback instead in /home/user/public_html/crons/pipe.php on line 0 Deprecated: preg_replace(): The /e modifier is deprecated, use preg_replace_callback instead in /home/user/public_html/crons/pipe.php on line 0 PHP Deprecated: preg_replace(): The /e modifier is deprecated, use preg_replace_callback instead in /home/user/public_html/crons/pipe.php on line 0 Deprecated: preg_replace(): The /e modifier is deprecated, use preg_replace_callback instead in /home/user/public_html/crons/pipe.php on line 0

Hi, its dedicated linux server, cloudlinux+lsphp Emails send to my whmcs addresses are bouncing with following, if some one here has some experience on it to advice. pipe to |/home/xxxx/public_html/support/pipe/pipe.php generated by sales@xxxx.com local delivery failed The following text was generated during the delivery attempt: ------ pipe to |/home/xxx/public_html/support/pipe/pipe.php generated by sales@xxxx.com ------ Fri Nov 13 00:31:28 2015 (780478): Fatal Error Unable to allocate shared memory segment of 268435456 bytes: shmat: Cannot allocate memory (12) Action: failed Final-Recipient: rfc822;|/home/xxx/public_html/support/pipe/pipe.php Status: 5.0.0

Version 5.2.1 Upgraded recently to it. Every thing seems working fine. However, while modifying domain name severs using admin interface in whmcs, I get following error: Fatal error: Call to a member function getLastError() on a non-object in /home/username/public_html/support/whmcs/clientsdomains.php on line 0 Reseller Club is the registrar. Have been using WHMCS for some years now without such issue. Communication with API of reseller club is otherwise ok as I can register and renew the domains. Any help would be appreciated.

Hi, I installed it, and it started with error messages like "Fatal error: main() [function.require]: Failed opening required '/home/myusernameatcpanel/public_html/support/modules/admin/sms_notify/defines.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/musernameatcapenl/public_html/support/includes/hooks/sms_notify.php on line 0 I have renamed my admin directory as per security advice on whmcs. I have gone through file of this application as well as its manual and your website, but could not find solution. Please advice. Regards

Hi, Can any one advice a location to buy whmc addon for live chat http://www.whmcs.com/addons/live-chat-visitor-tracking/ The whmcs credit card processing system does not allow my region so I have to look for some reseller of whmcs who offer this addon. Any help would be appreciated.

It gets bit confusing with mobile companies and sms gateway providers. The smsgateway providers seems much expensive than the mobile companies. Some mobile companies also have API for the purpose. Do you think services like at http://www.mobilinkworld.com/index.php?option=com_content&task=view&id=28&Itemid=29 can be integrated with sms addon? What could be starting point for such consultancy.

Hi, If the users here can comment on which of the add of the following is better based on their experience: scriptlisans.com , http://web-expert.gr/, http://ioxhost.co.uk/whmcs_smsaddon.html