mwaraitch

Hi, How to add Facebook Share button in Knowledgebase articles.

True, seems like changes in some templates was triggering a mod security rule. I could work ok by temporarily disabling it.

Hi, Get following error while editing some of the custom templates - Not so for all custom templates and not so at all for default email templates. And the error message is Forbidden You don't have permission to access /xxx/configemailtemplates.php on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request. Any ideas?

Resolved in update to new version.

Hi, 1. Customer creates a ticket => Ok. 2. Admin / staff replies the ticket => Ok. 3. Customer replies to the point / explanation send by staff / admin => The admin / staff opens the ticket > gets 3 things as under:- A. Customer's initial ticket as per serial 1 above. B. Admin / Staff reply already send as per serial 2 above. C. Customer's new response. D. An editable reply area with admin / staff reply at serial 2 already mentioned in it. So one has to delete it to write new reply. Example: customer: hello i need help. Staff: sure, whats the problem. customer: I forgot password. Staff opens ticket and finds and editable: "sure, whats the problem." already mentioned in box where he is mention his reply. Is it a default thing in version Version: 6.3.1

Unique? is it?

whmcs >> utilities >> logs >> ticket import logs shows the tickets have been imported, admin can see these tickets there, but these are not appearing in usual ticket list for admin / staff to reply these.

Hi, WHMS Piping is some how becoming a paid for me - Cpanel + cloud linux Present Issue: Customers emails seems to be piping to the ticketing system, tickets are created but the ticket id is zero and its not found when logged in whmcs as admin. http://www.domain+whmcs/admin/supporttickets.php?action=viewticket&id=0 If any one here can give a quick response. Business is stuck up.

Thanks, it worked.

Removed ideal.php and it worked fine. Thanks Penguin.

Move whmcs to another server, worked ok for a while, however, appeared again. How to reduce the error_reporting level in your PHP configuration to not output depreciated warnings? WHM >> Service Configuration » PHP Configuration Editor >> Advance mode >> error_reporting has following entry: E_ALL & ~E_NOTICE & ~E_DEPRECATED

Any One with any idea?

Hi, In newly created invoice i.e Unpaid, I have some data related to bank / paypal account appearing under due date - I assume it was added years back by me, don't know how. Wanted to edit / remove it but have not been able to know how to edit / remove it. the tpl and css files contain nothing of that sort. If some one can advice possible location from where the invoice can pull the data.

WHMCS 6.2.0 Admin area >> setup >> payment >> payment gateways would give me following error, if some one can advice. Fatal error: The file /home/xxxx/public_html/support/modules/gateways/ideal.php was encoded by the ionCube Encoder for PHP 4 and cannot run under PHP 5.5 or PHP 5.6. Please ask the provider of the script to provide a version encoded with the ionCube Encoder for either PHP 5.3 or PHP 5.4 or PHP 5.5. in Unknown on line

Also Tired the Cron Piping Method and ended up with "No input file specified."