Support is set up but I'm getting a delivery failure, even though it is working.

[blweb]

Hello,

 

I am trying out the WHMCS support module, over Kayako. I have set up the pipe correctly and ensured that my PHP is configured correctly. All of the CORRECT actions are happening: user emails request, ticket is received, email notification is sent to both the client and the admin.

 

Unfortunately an INCORRECT action is ALSO happening. For each ticket submitted, a delivery error email is created:

 

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

 pipe to |/home/blweb1/public_html/billing/crons/pipe.php
   generated by [email]helpdesk@example.com[/email]

 

The following text was generated during the delivery attempt:

 

------ pipe to |/home/blweb1/public_html/billing/crons/pipe.php
      generated by [email]helpdesk@example.com[/email] ------

PHP Warning:  PHP Startup: Unable to load dynamic library '“/usr/lib/php/extensions/no-debug-non-zts-20090626/mailparse.so”' - “/usr/lib/php/extensions/no-debug-non-zts-20090626/mailparse.so”: cannot open shared object file: No such file or directory in Unknown on line 0
PHP Warning:  PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20090626/memcache.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20090626/memcache.so: cannot open shared object file: No such file or directory in Unknown on line 0
PHP Warning:  PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20090626/mailparse.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20090626/mailparse.so: cannot open shared object file: No such file or directory in Unknown on line 0

Action: failed
Final-Recipient: rfc822;|/home/blweb1/public_html/billing/crons/pipe.php
Status: 5.0.0

 

 

The action doesn't fail, it actually works great. Any advice on how to squelch this error?? Why is it flagging as erroneous, even though it works correctly??

 

Tai

[vbatra]

Check if you have an empty "extension =" line in php.ini file

[blweb]

There was a duplicate line in php.ini that was confusing the machines

 

To fix, I made sure memcache and mailparse were installed. One got put into the wrong location so I copied it the RIGHT location and edited php.ini to make sure it was looking for the extensions in the right place and restarted apache. All was well.

 

I have another upgrade issue but I wills tart a new thread bc it is unrelated.

 

Thanks!!