Issue with unpaid invoices

[supernix]

Hello,

I need some serious help bad. I was running the site fine with WHMCS 5.3.14

I deciced to upgrade the site to the WHMCS 6.2 and now after the upgrade people can't pay their invoices. It works okay to view paid invoices, and even canceled ones.

Every single time I go to the site to view a unpaid invoice I get this error:

Fatal error: Cannot redeclare loadgatewaymodule() in /home/USERNAME/public_html/includes/gatewayfunctions.php on line 6291482

I have tried starting with a fresh install of WHMCS which gives me the same error, I have upgraded the PHP to 5.5.31, even tried upgrading the Ioncube loader to the latest version as well in hopes that it would work.

 

I had tried the site with no addons that don't come with WHMCS, and I tried it with all the addons I use, again same results.

 

They managed to get it working on their cPanel test machine, but as of yet nobody has been able to tell me what to do to fix the issue. I am coming here in hopes that somebody out of the crowd can tell me what might be the issue.

As I stated I have already submitted a ticket and this has been going on for days trying to get this resolved.

Kind regards,

Steve Hagerman

[Damo]

Do you have xcache enabled? A quick google should some previous posts with a similar error. The solutions posted were disabling xcache and/or upgrading to the latest version.

[supernix]

Do you have xcache enabled? A quick google should some previous posts with a similar error. The solutions posted were disabling xcache and/or upgrading to the latest version.

 

No, but thanks for the reply though. I tried that first, then the WHMCS support people worked on that as well.

 

This is a most perplexing issue, that so far nobody has been able to resolve.

[supernix]

Here is the actual response to how the issue was fixed by the cPanel Technician:

Hello,

 

 

There was a bad value in /home/USERNAME/public_html/php.ini

I moved the file out of the way the invoice started loading without issue.

After further investigation I was able to isolate the cause, I changed:

 

 

xcache.cacher="On"

to

xcache.cacher="Off"

 

 

The site now loads with the php.ini in place.

 

 

Please let me know if you have any further questions or concerns.

 

 

Regards,

 

I was blown away when I hit F5 and it was working again. I feel like it is Christmas all over again.

[Damo]

No, but thanks for the reply though. I tried that first, then the WHMCS support people worked on that as well.

 

This is a most perplexing issue, that so far nobody has been able to resolve.

 

So it was xcache after all? Changing xcache.cacher="Off" means it's now disabled.

 

Glad to hear it's sorted

[supernix]

So it was xcache after all? Changing xcache.cacher="Off" means it's now disabled.

 

Glad to hear it's sorted

 

See the odd thing about that is that I rebuilt PHP, and Apache multiple times with Apache3 and disabled xcache in the configuration, so you would think that would have killed any chance of it being an xcache issue. It appears not by what the guy told me.

 

Everything is working fine after what he did.

 

The think I got to thinking about later that didn't make sense as well was when I look at my PHP configuration it says the ini file is located at:

 

Configuration File /usr/local/lib/php.ini

 

I would have thought if it was reading that file then that would be the only file that mattered.