TelephoneNo should be between 4-12 digits

[skyknight]

hi,

 

I just upgrade to WHMCS 6 and I get this error {telno=TelephoneNo should be between 4-12 digits} every time i register domain name.

 

I have make sure the phone number is between 4-12 digits, mostly phone number is in 12 digits length.

 

Any idea?

[sentq]

you register these domains using which register module?

make sure that your client phone number is added without the country code

[Kian]

My 2 cents. Do not use WHMCS standard forms. They're not very functional for client/server side validation. I personally use custom designed forms with all the awesome features required in order to properly validate unser input with jQuery (client-side and real time validation) and PHP (server-side one). When everything is right I send all the validated details to WHMCS via API.

[skyknight]

you register these domains using which register module?

make sure that your client phone number is added without the country code

 

yes i have make sure. No country code, just phone number. I will generate error if phone number between 11 and 12 digits.

I'm using resellerclub module.

[razvantugui]

Hello,

 

I had the same problem. So, go to customer profile, go to contacts tab and in the right bottom side, you'll see "Phone Number", modify that !

[CedricArnouldEM6]

I did it, and the problem continue to be there ...

 

I wont be able to do it for all my customer.

 

Did someone find a way to fix this issue?

[CedricArnouldEM6]

Hi,

 

 

Each time I try to make an order, the automatic registration failed. This the message I received:

An order has received its first payment but the automatic provisioning has failed and requires you to manually check & resolve.

 

Client ID: 2

Domain ID: 10

Registration Type: Register

Domain: XXXX

Error: {telno=TelephoneNo should be between 4-12 digits}

 

This the phone number of the user: 08012345678

There is 11 digits ....

 

About what I saw on google, It seems to be a old bug! Did someone know how to fix it?

 

Module: ResellerClub + Stripe

Template: hostbox-blue

Version: 6.3.1

[CedricArnouldEM6]

Hi,

 

I contacted the customer service of http://www.resellerclub-mods.com, but they were really not conciliant and they didnt want to give an answer. There is no email configured for the current domain, so they can t give a response.

 

So I continue to try to have the response with you.

 

Anyone can help me? I still can not automatically register my domain with reseller club, I continue to have this Error: {telno=TelephoneNo should be between 4-12 digits} in my log.

[brian!]

I contacted the customer service of www.resellerclub-mods.com, but they were really not conciliant and they didnt want to give an answer. There is no email configured for the current domain, so they can t give a response.

are you using a resellerclub-mods module or just the standard WHMCS module ?

 

if it's a WHMCS module, it might be worth opening a ticket with Support.

[WHMCS John]

Hi,

In order to see the commands being sent/received between WHMCS and the module, the Utilities > Logs > Module debug Log tool can be used

Please enable it, reproduce the problem, disable it again and then copy the data into this thread for us to review.

 

More detailed instructions are published at http://docs.whmcs.com/Troubleshooting_Module_Problems

 

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